Forward-Deployed AI Solutions Engineer

Aircall.io, Inc.; New York (NY); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with company matching

Unlimited PTO

Wellness, commuter, and childcare Reim

Generous parental leave

Job summary

Aircall is hiring a Forward‑Deployed Engineer to own end‑to‑end delivery of low‑code AI solutions for Aircall customers. You’ll design, implement, and operationalize workflows connecting the AI Agent with CRMs, help desks, and communication tools.

You’ll also drive team upskilling and create reusable frameworks for scalable deployments. This hands‑on role requires fluent API skills, project leadership, and eagerness to learn and scale new models that empower customers and teammates within a

Qualifications

• 5–8 years in technical consulting, solutions engineering, or integration‑focused project management.
• Strong command of APIs, webhooks, and data structures (JSON, REST, GraphQL).
• Hands‑on experience with low‑code orchestration tools and CRM automation.

Responsibilities

• Lead customer discovery and design sessions to map processes and define architecture.
• Design, build, and deploy integrations with CRM automation tools and APIs.
• Collaborate with Engineering to validate feasibility and share learnings for product improvements.
• Configure and optimize the AI Agent—defining intents, prompts, actions, and metrics.
• Manage complex cross‑functional deployments with timelines and scope.

Skills

APIs & integrations

Low-code platforms

CRM automation

Cross-functional leadership

Communication skills

Tools

Zapier

Make

n8n

Workato

HubSpot

Salesforce

Job description

Aircall is hiring a Forward‑Deployed Engineer to own end‑to‑end delivery of low‑code AI solutions for Aircall customers. You’ll design, implement, and operationalize workflows connecting the AI Agent with CRMs, help desks, and communication tools.

You’ll also drive team upskilling and create reusable frameworks for scalable deployments. This hands‑on role requires fluent API skills, project leadership, and eagerness to learn and scale new models that empower customers and teammates within a