AI Delivery Lead — Enterprise IT Platforms

Vanguard

Charlotte (NC)

Hybrid

USD 140,000 - 210,000

Full time

3 days ago

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Benefits offered by this job

Hybrid work model

Job summary

Vanguard is seeking a Manager, IT Delivery to lead the AI Powered Experiences team in Charlotte, NC. This role directs an engineering group delivering conversational AI orchestration, knowledge management, and shared AI infrastructure for scalable, compliant GenAI experiences.

You will drive roadmap execution and partner with product, architecture, and compliance teams to ensure secure, enterprise-grade results.

Qualifications

Eight years related experience, including experience leading engineering teams and complex technology initiatives.
Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
Demonstrated experience leading software engineering teams and applying AI technologies in enterprise environments, including vendor engagement and systems integration.
Familiarity with AI model governance, observability practices, and data compliance expectations for regulated industries.
Strong leadership, communication, and influencing skills, with the ability to align stakeholders and communicate effectively with senior leaders.

Responsibilities

Hires, evaluates, and supervises crew. Provides coaching, guidance, and development support as needed.
Owns delivery of software releases for the team’s orchestration platforms, knowledge management capabilities, and shared AI infrastructure.
Develops staffing and operational plans across the team’s workstreams and monitors service delivery metrics.
Implements changes to policies to meet business needs, including data compliance and retention.
Leads quality initiatives to improve service levels, including model governance and observability practices.
Presents status, metrics, risks, and initiatives to management and stakeholders.
Manages department budget and ensures operations within guidelines.
Ensures compliance with IT and information security policies, especially data handling.