Manager, IT Delivery

Vanguard; Charlotte (NC); Hybrid; USD 140,000 - 210,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Vanguard is seeking a Manager, IT Delivery to lead the AI Powered Experiences team in Charlotte, NC. This role directs an engineering group delivering conversational AI orchestration, knowledge management, and shared AI infrastructure for scalable, compliant GenAI experiences.

You will drive roadmap execution and partner with product, architecture, and compliance teams to ensure secure, enterprise-grade results.

Qualifications

• Eight years related experience, including experience leading engineering teams and complex technology initiatives.
• Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
• Demonstrated experience leading software engineering teams and applying AI technologies in enterprise environments, including vendor engagement and systems integration.
• Familiarity with AI model governance, observability practices, and data compliance expectations for regulated industries.
• Strong leadership, communication, and influencing skills, with the ability to align stakeholders and communicate effectively with senior leaders.

Responsibilities

• Hires, evaluates, and supervises crew. Provides coaching, guidance, and development support as needed.
• Owns delivery of software releases for the team’s orchestration platforms, knowledge management capabilities, and shared AI infrastructure.
• Develops staffing and operational plans across the team’s workstreams and monitors service delivery metrics.
• Implements changes to policies to meet business needs, including data compliance and retention.
• Leads quality initiatives to improve service levels, including model governance and observability practices.
• Presents status, metrics, risks, and initiatives to management and stakeholders.
• Manages department budget and ensures operations within guidelines.
• Ensures compliance with IT and information security policies, especially data handling.

Skills

Leadership

Stakeholder management

Strategic thinking

Communication

AI technologies

Delivery management

Risk management

Education

Bachelor's degree

Graduate degree preferred

Tools

AI platforms

Model governance tools

Observability tools

Job description

Manages the AI Powered Experiences team responsible for delivering and operating AI-powered capabilities that support Workplace Technology’s AI strategy. This role provides strategic direction and hands‑on leadership for an engineering team responsible for conversational AI orchestration, knowledge management, and shared AI infrastructure that enable scalable, compliant, client‑facing GenAI experiences.

The Manager, IT Delivery leads a team responsible for delivering and supporting enterprise AI capabilities that enable scalable, secure, and compliant intelligent experiences across the organization. This role oversees the delivery and operational support of conversational AI orchestration platforms, knowledge management and retrieval services, model governance and observability practices, and conversation compliance and retention pipelines. Working closely with product, architecture, compliance, and technology stakeholders, the Manager drives roadmap execution, aligns priorities across complex initiatives, manages delivery risks, and ensures operational excellence. The ideal candidate combines strong engineering leadership with experience delivering AI‑enabled solutions in large‑scale enterprise environments while promoting responsible and effective use of emerging technologies.

Responsibilities

• Hires, evaluates, and supervises crew. Provides coaching, guidance, and development support as needed. Sets performance expectations, reviews performance, and makes informed compensation decisions in accordance with applicable Human Resources policies and procedures.
• Owns delivery of software releases for the team’s orchestration platforms, knowledge management capabilities, and shared AI infrastructure. Partners with business and technology stakeholders to define scope, clarify environmental needs, and support successful implementation.
• Works closely with management to develop and implement staffing and operational plans across the team’s workstreams. Participates in the development of short‑and long‑term department goals. Monitors and reports on service delivery metrics and overall performance.
• Develops and implements changes to department policies and procedures to meet changing business needs and to achieve department objectives, including data compliance and retention practices. Identifies opportunities for continuous improvement.
• Leads quality initiatives to improve the delivery of service levels, including model governance and observability practices. Works with senior management in the planning, development, and execution of short‑and long‑range goals.
• Presents status, metrics, risks, and department initiatives to management and project peers. Builds and maintains relationships with technical teams, IT, compliance partners, and other stakeholder groups to support alignment and effective delivery.
• Participates in the development of the department budget. Reviews expenses and ensures department operates within budgetary guidelines.
• Ensures staff comply with information technology and information security policies and procedures, particularly around data handling and compliance, and verifies that deliverables meet requirements.
• Participates in special projects and performs other duties as assigned.

Qualifications

• Eight years related experience, including experience leading engineering teams and complex technology initiatives.
• Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
• Demonstrated experience leading software engineering teams and applying AI technologies in enterprise environments, including vendor engagement and systems integration.
• Familiarity with AI model governance, observability practices, and data compliance expectations for regulated industries.
• Strong leadership, communication, and influencing skills, with the ability to align stakeholders and communicate effectively with senior leaders.
• Proven ability to manage teams and drive transformational initiatives in complex, enterprise environments.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long‑term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in‑person learning, collaboration, and connection. We believe our mission‑driven and highly collaborative culture is a critical enabler to support long‑term client outcomes and enrich the employee experience.