AI Delivery Lead: Cognigy & CXone Platform Architect

CareSource; Myrtle Point (OR); On-site; USD 94,000 - 165,000; Full time

Job summary

CareSource seeks a Technical Delivery Lead, EES to own technical delivery and management for a defined domain. You will work with product managers, designers, and QA to ensure timely, high-quality solutions.

Responsibilities include guiding architecture, leading cross-functional teams, driving the full development lifecycle, and enforcing best practices to deliver scalable systems. AI adoption and cloud integrations are emphasized.

Qualifications

• Bachelor’s degree in Business, Computer Science or related field required.
• 5 years of systems management and analysis experience.
• Experience leading technical delivery across internal teams and vendors.

Responsibilities

• Prioritize team activities based on IT leadership priorities and bandwidth.
• Design, architect, and oversee development of complex software systems.
• Drive full development lifecycle from requirements to deployment.
• Establish and enforce coding standards and development methodologies.
• Provide direction and review daily tasks for quality and reliability.
• Stay current with trends and AI adoption to improve delivery.

Skills

Technical leadership

NICE CXone

REST APIs

SQL

Agile methodologies

Project management

Platform architecture

Education

Bachelor's degree in Business/CS or related field

Tools

NICE CXone

Cognigy AI

Job description

CareSource seeks a Technical Delivery Lead, EES to own technical delivery and management for a defined domain. You will work with product managers, designers, and QA to ensure timely, high-quality solutions.

Responsibilities include guiding architecture, leading cross-functional teams, driving the full development lifecycle, and enforcing best practices to deliver scalable systems. AI adoption and cloud integrations are emphasized.