AI Customer Success Leader — Enterprise Growth

Bazeta; Northern (KY); Hybrid; USD 204,000 - 255,000; Full time

Benefits offered by this job

Equity

Company bonus

Health benefits

Wellness stipends

Retirement plans

Job summary

Webflow is seeking a Senior Manager, AI Customer Success to lead the Source CS team and guide customers from pilot to production. You’ll own strategic enterprise Source accounts, drive renewals and growth, and partner with Sales on expansion and negotiations.

This role requires building a scalable operating model and championing AI-powered workflows to deliver measurable ROI. You’ll start as a player/coach with a portfolio of strategic accounts, then scale the team as adoption grows.

Qualifications

• 8+ years in customer success, account management or consulting at a B2B software company.

Responsibilities

• Lead and grow the Source CS team: hire and coach as adoption grows, and build a culture of experimentation and shared learning.
• Manage strategic Source accounts: serve as an executive sponsor and build relationships with senior marketing, web and engineering leaders.
• Drive retention and expansion: own renewals, forecasting and account health; partner with Sales on expansion and negotiations; and guide account plans that grow use cases and adoption.
• Turn Source use cases into results: lead discovery workshops, pilots and agent building, helping customers navigate rollout, adoption and change management.
• Own customer outcomes: partner with Forward Deployed Engineers and Solution Architects to move from pilot to production, define success and ROI, and use performance data to drive improvements.
• Enable customers to scale: establish agent permissions, autonomy and review practices, and develop customer champions and enablement.
• Build the Source CS operating model: create playbooks, health metrics and AI-powered workflows; partner across teams to shape the roadmap and develop customer references and case studies

Skills

Executive influence

Retention & expansion

Technical aptitude

AI workflows experience

Systems thinking

Change management

Job description

Webflow is seeking a Senior Manager, AI Customer Success to lead the Source CS team and guide customers from pilot to production. You’ll own strategic enterprise Source accounts, drive renewals and growth, and partner with Sales on expansion and negotiations.

This role requires building a scalable operating model and championing AI-powered workflows to deliver measurable ROI. You’ll start as a player/coach with a portfolio of strategic accounts, then scale the team as adoption grows.