Head of AI Customer Success for Source (Remote)

Kenyan Edu; Northern (KY); Hybrid; USD 204,000 - 255,000; Full time

Benefits offered by this job

Equity (RSUs)

Health coverage for employees and deps

12 weeks parental leave

Flexible vacation & sabbatical program

Mental health resources

401(k) with employer match (US)

Wellness stipends

Job summary

Webflow is seeking a Senior Manager, AI Customer Success to lead the Source CS team and manage strategic enterprise accounts. You will drive retention, expansion, and ROI, partnering with engineering and sales to scale adoption of AI agents.

This is a player/coach role with scope to build a scalable operating model from the ground up. You’ll work remotely in the United States, coordinating with cross-functional leaders, and shaping the playbooks, metrics, and customer references that define

Qualifications

• 8+ years in customer success, account management or consulting at a B2B software company.
• 2+ years managing a customer success, account management or customer growth team.
• Proven success driving retention and revenue growth against targets such as net revenue retention.
• Ability to influence executives, both with customers and internally.
• Technical aptitude across codebases, deployment pipelines, integrations, permissions and security.

Responsibilities

• Lead and grow the Source CS team: hire and coach as adoption grows, and build a culture of experimentation and shared learning.
• Manage strategic Source accounts: serve as an executive sponsor and build relationships with senior marketing, web and engineering leaders.
• Drive retention and expansion: own renewals, forecasting and account health; partner with Sales on expansion and negotiations; guide account plans.
• Turn Source use cases into results: lead discovery workshops, pilots and agent building, helping customers navigate rollout, adoption and change management.
• Own customer outcomes: partner with Forward Deployed Engineers and Solution Architects to move from pilot to production, define success and ROI.
• Enable customers to scale: establish agent permissions, autonomy and review practices, and develop customer champions and enablement.
• Build the Source CS operating model: create playbooks, health metrics and AI-powered workflows; partner across teams to shape the roadmap and develop customer references.

Skills

Executive leadership

Enterprise account management

Forecasting & renewals

Cross-functional collaboration

Job description

Webflow is seeking a Senior Manager, AI Customer Success to lead the Source CS team and manage strategic enterprise accounts. You will drive retention, expansion, and ROI, partnering with engineering and sales to scale adoption of AI agents.

This is a player/coach role with scope to build a scalable operating model from the ground up. You’ll work remotely in the United States, coordinating with cross-functional leaders, and shaping the playbooks, metrics, and customer references that define