AI Commerce Customer Success Lead

Novi; New York (NY); Hybrid; USD 80,000 - 120,000; Full time

Job summary

Novi is seeking a Customer Success Manager for AI Commerce based in New York City. In this role, you will collaborate with enterprise brands to enhance their visibility in AI-driven shopping. Responsibilities include driving measurable business outcomes and onboarding customers to leverage Novi's platform. Ideal candidates have 3-7 years in customer-facing roles, preferably with experience in complex enterprise environments. The position offers a hybrid work model and is suited for proactive individuals with strong communication skills and a passion for technology.

Qualifications

• 3-7 years of customer-facing experience advising marketing, e-commerce, or digital teams.
• 2+ years working with complex enterprise accounts in consumer/e-commerce.
• Strong written and verbal communication skills.

Responsibilities

• Own and drive measurable business outcomes across the full post-sale lifecycle.
• Drive onboarding, implementation, and ongoing customer coordination.
• Articulate Novi’s value to stakeholders and identify opportunities for deeper engagement.
• Guide brands on AI-driven discovery strategies.
• Act as a strategic reviewer of AI-generated recommendations.

Skills

Customer management

AI-driven marketing

Consulting expertise

Strategic thinking

Job description

Novi is seeking a Customer Success Manager for AI Commerce based in New York City. In this role, you will collaborate with enterprise brands to enhance their visibility in AI-driven shopping. Responsibilities include driving measurable business outcomes and onboarding customers to leverage Novi's platform. Ideal candidates have 3-7 years in customer-facing roles, preferably with experience in complex enterprise environments. The position offers a hybrid work model and is suited for proactive individuals with strong communication skills and a passion for technology.