AI Change & Adoption Lead

BCforward; Chandler (AZ); Hybride; USD 83 000 - 96 000; Plein temps

Résumé du poste

BCforward seeks an Organizational Change Management (OCM) & Adoption Lead – AI/Agentic to drive change, communications, training, and adoption initiatives within Network Services. This role coordinates across stakeholders, manages risks, and ensures end-to-end visibility into readiness and engagement outcomes.

The ideal candidate will plan structured change programs, develop enablement content, and facilitate Communities of Practice in a federated operating model, while aligning with governance

Qualifications

• Experience coordinating delivery of change, communications, training, or adoption initiatives across multiple teams.
• Translate transformation goals into communication deliverables, training activities, and stakeholder engagement routines.
• Experience creating templates, enablement artifacts, and learning sessions supporting change adoption.
• Strong stakeholder coordination across central teams, business leaders, technology stakeholders, and change representatives.
• Experience managing delivery risks, dependencies, milestones, and issues for change-related workstreams.
• Ability to execute communication cascades within federated operating models with multiple organizations.
• Adoption planning, readiness tracking, and accountability mechanisms tied to implementation outcomes.
• Strong written and verbal communication skills with tailored messaging for leadership and operational audiences.
• Facilitation of working sessions, stakeholder meetings, review cadences, and engagement forums that improve alignment.
• Experience supporting Communities of Practice, learning forums, or engagement channels for consistency and shared understanding.
• Understanding of change adoption concepts including readiness, engagement, communication planning, reinforcement, and measurable uptake.
• Ability to operate in a fast-paced environment with evolving priorities and cross-functional dependencies.

Responsabilités

• Plan, coordinate, and drive delivery of organizational change and adoption initiatives across Network Services.
• Translate transformation objectives into structured plans, communications, training, and stakeholder engagement routines.
• Develop and curate communication materials, learning content, enablement artifacts, and awareness campaigns.
• Coordinate engagement routines, learning sessions, and Communities of Practice to promote consistency and reuse.
• Manage risks, dependencies, milestones, and execution issues across change workstreams.
• Ensure alignment to standards and delivery plans while maintaining traceability and governance expectations.
• Provide end-to-end visibility into readiness, communication quality, engagement effectiveness, and adoption progress.
• Facilitate sync points across central teams, change champions, and leadership representatives.
• Drive consistent communication and information cascade across a federated operating model.
• Organize and maintain structured plans, status reporting, action tracking, and execution visibility.

Connaissances

Change management

Stakeholder coordination

Communication

Training delivery

Risk management

Attention to detail

Regulated environments

Agile tooling

Outils

Jira

Agile

Description du poste

BCforward seeks an Organizational Change Management (OCM) & Adoption Lead – AI/Agentic to drive change, communications, training, and adoption initiatives within Network Services. This role coordinates across stakeholders, manages risks, and ensures end-to-end visibility into readiness and engagement outcomes.

The ideal candidate will plan structured change programs, develop enablement content, and facilitate Communities of Practice in a federated operating model, while aligning with governance