ServiceNow & AI Intern — Enterprise IT (Hybrid)

Entergy Corporation; New Orleans (LA); Hybrid; USD 28,000 - 41,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Entergy is seeking a Student, Intern in Information Technology for 2027 in New Orleans, LA. You will join the ServiceNow team, gaining hands-on experience across requirements, design, development, QA, and governance in a large enterprise IT setting. Hybrid work arrangement offered, focusing on real-project delivery and agentic AI initiatives.

The role emphasizes learning, collaboration, and documentation, with exposure to change management and release processes in a major utility IT environment.

Qualifications

• Familiarity with core AI concepts and agents.
• Basic IT literacy and enterprise software understanding.
• Strong communication, curiosity, and willingness to learn.
• GPA 2.8 or above.

Responsibilities

• Gain hands-on, enterprise-level experience across the full lifecycle of ServiceNow platform development.
• Assist with requirements gathering, delivery, and support on real projects.
• Contribute to QA testing, test case design, and defect tracking.
• Participate in Agile ceremonies, backlog grooming, and story writing.
• Create and maintain technical and runbook documentation.

Skills

AI concepts

IT literacy

Communication

GPA 2.8+

Undergrad/Grad student (CS/IS/AI)

Education

Undergraduate or graduate program (CS, IS, AI)

Tools

ServiceNow

Job description

Entergy is seeking a Student, Intern in Information Technology for 2027 in New Orleans, LA. You will join the ServiceNow team, gaining hands-on experience across requirements, design, development, QA, and governance in a large enterprise IT setting. Hybrid work arrangement offered, focusing on real-project delivery and agentic AI initiatives.

The role emphasizes learning, collaboration, and documentation, with exposure to change management and release processes in a major utility IT environment.