AI-Driven Technical Support Engineer

Podium

Lehi, Northern (UT, KY)

Hybrid

USD 70,000 - 100,000

Full time

8 hours ago

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Benefits offered by this job

Life insurance

Disability coverage

Paid parental leave

Fertility benefits

Generous vacation time

Medical, dental, and vision benefits

401k Plan

Gym at HQ in Utah

Onsite child care center

Job summary

Podium is hiring a Technical Support Engineer to troubleshoot, document, and resolve product issues with AI-assisted tools. You will liaise with Product, Support, and Customer Success to push bug fixes and relay customer feedback.

The role emphasizes ownership, fast learning, and contributing to an evolving AI employee ecosystem. The ideal candidate has 1–3 years in technical or product support, familiarity with APIs/JSON, and a proactive approach to improving team workflows in a fast-growing

Qualifications

1–3 years of experience in technical or product support roles.
Experience with APIs, web services, and JSON.
Ability to thrive in an unstructured or rapidly changing environment.
Interest or experience with AI-enabled products is a plus.

Responsibilities

Troubleshoot, document & resolve bugs using AI to create and merge PRs.
Serve as a point of escalation for product-related issues.
Develop feedback loops with the Product team.
Create internal documentation of products and processes.
Maintain open communication within the Customer Success and Product teams.
Represent the Voice of the Customer to improve products.
Collaborate cross-functionally on ad-hoc initiatives to enhance the customer experience.
Resolve escalated cases promptly and uphold SLAs.