AI AppSec Technical Account Manager (Post-Sales)

Escape; New York, Northern (NY, KY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Autonomy in role

Travel opportunities

Represent Escape at industry events

Job summary

Escape in New York is seeking a Senior Technical Account / Post-Sales partner to own the technical relationship after hand-off from Sales Engineering. You will guide production deployments, integrations, and adoption while working with security and engineering stakeholders in a global context.

You will troubleshoot, automate workflows, and connect customer processes with Escape’s platform. The role requires travel, strong architectural knowledge, and the ability to operate autonomously in a

Qualifications

• Engineering degree in computer science, software engineering, cybersecurity, or similar technical field.
• 3+ years of technical customer-facing experience within SaaS, cybersecurity, developer tools, or another deep-tech environment.
• Technical credibility with engineering leaders, developers, application and platform security teams.
• Deep understanding of software architecture, APIs, integrations, and modern development environments, AI and pentesting.
• Hands-on experience with scripting, troubleshooting, or workflow automation.
• Ability to investigate and resolve complex technical issues.
• Strong customer instincts: build trust, manage expectations, translate technical concepts.
• Ability to manage several customer priorities with follow-through and attention to detail.
• Motivation to work autonomously and help build the Post-Sales team foundations.
• Willingness to work from the NYC office and travel as needed.

Responsibilities

• Own the customer relationship post-sales, starting at handoff from Sales Engineering.
• Guide customers through production deployment, product configuration, technical integrations, and adoption.
• Troubleshoot and resolve technical challenges, using scripting and workflow automation as needed.
• Connect Escape to customers’ existing engineering and security processes.
• Collaborate with Sales Engineering, Product, and Engineering teams throughout the customer lifecycle.
• Travel for in-person customer engagements, workshops, conferences, and company offsites.

Skills

Engineering degree

3+ years customer-facing

Technical credibility

Software architecture & APIs

Scripting & automation

Issue investigation

Customer instincts

multitasking & detail

Autonomy

Willingness to travel/ NYC office

Education

Engineering degree in CS/SE/Cybersecurity

Job description

Escape in New York is seeking a Senior Technical Account / Post-Sales partner to own the technical relationship after hand-off from Sales Engineering. You will guide production deployments, integrations, and adoption while working with security and engineering stakeholders in a global context.

You will troubleshoot, automate workflows, and connect customer processes with Escape’s platform. The role requires travel, strong architectural knowledge, and the ability to operate autonomously in a