AI AppSec Technical Account Manager, Post-Sales

Escape Technologies; New York (NY); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Regular customer visits

Autonomy

Represent Escape at industry events

Job summary

Escape Technologies seeks a technically skilled Post-Sales professional to join our NYC hybrid team. You’ll own post-sales relationships, guide deployments, and partner with security and engineering teams to drive adoption across a portfolio of customers.

You’ll collaborate with Sales Engineering, Product, and Engineering, lead workshops, automate workflows, and travel for in-person engagements. A strong engineering background and 3+ years in technical SaaS or security are required.

Qualifications

• Engineering degree in CS, software engineering, cybersecurity, or similar.
• 3+ years of technical customer-facing experience in SaaS or cybersecurity.
• Strong credibility with engineering leaders, developers, and security teams.

Responsibilities

• Own customer relationship post-sales, starting at handoff from Sales Engineering.
• Guide customers through production deployment, product configuration, technical integrations, and adoption.
• Troubleshooting and resolving technical challenges, using scripting and workflow automation as needed.
• Connecting Escape to customers’ existing engineering and security processes.
• Collaborating with Sales Engineering, Product, and Engineering teams throughout the customer lifecycle.
• Traveling for in-person customer engagements, workshops, conferences, and company offsites.

Skills

Technical credibility

Software architecture

APIs integrations

Scripting automation

Troubleshooting

Customer-facing

Autonomy

Travel readiness

Education

Engineering degree (CS, software engineering, cybersecurity)

Job description

Escape Technologies seeks a technically skilled Post-Sales professional to join our NYC hybrid team. You’ll own post-sales relationships, guide deployments, and partner with security and engineering teams to drive adoption across a portfolio of customers.

You’ll collaborate with Sales Engineering, Product, and Engineering, lead workshops, automate workflows, and travel for in-person engagements. A strong engineering background and 3+ years in technical SaaS or security are required.