AI Agent Success & Adoption Lead

UNAVAILABLE; Alpharetta (GA); On-site; USD 70,000 - 95,000; Full time

Job summary

Aptean is seeking an Agent Success Manager to own the operational success of deployed AIaaS agents for term subscriptions. You will bridge the customer, Account Executive, and Agent Engineering, ensuring value delivery while protecting scope boundaries.

You will triage issues, review requests, track adoption, monitor renewals, and translate technical updates into business terms to maintain customer confidence.

Qualifications

• Experience supporting customers in technical environments.
• Familiarity with cloud-based platforms and subscription service models.
• Working knowledge of Salesforce.
• Ability to monitor renewals and retention and deal with customer requests.

Responsibilities

• Field customer issues via our Ai-Native Platform Appcentral, triaging the Workspace Queue and diagnosing issue complexity.
• Review change requests against the customer's blueprint, routing to Agent Engineering or Sales as needed.
• Track adoption trends using usage data and identify expansion opportunities for the Account Executive.
• Monitor renewals via Salesforce and manage account offboarding when subscriptions end.
• Serve as operational liaison, translating technical issues into business-friendly updates.

Skills

Customer support experience

Cloud platforms

Renewals management

Business communication

Tools

Salesforce

Job description

Aptean is seeking an Agent Success Manager to own the operational success of deployed AIaaS agents for term subscriptions. You will bridge the customer, Account Executive, and Agent Engineering, ensuring value delivery while protecting scope boundaries.

You will triage issues, review requests, track adoption, monitor renewals, and translate technical updates into business terms to maintain customer confidence.