AI Agent Performance Architect

Rivian; Irvine (CA); On-site; USD 154,000 - 193,000; Full time

Benefits offered by this job

Annual bonus

Equity awards

Benefits package

Job summary

Rivian is refining its operating model for enterprise AI agents that engage customers intelligently at every milestone—from first inquiry through purchase and ownership. You will own the conversation logic, customer‑journey mapping, and performance optimization of AI agents across touchpoints within the Sales organization.

This role bridges sales enablement and AI execution, translating capabilities into sales value by designing agent behaviors, improving prompts, evaluating agent performance,

Qualifications

• 7+ years of technical sales/revenue operations experience, or software engineering, or AI operations, with proficiency in TypeScript or JavaScript (Node.js).
• Hands-on experience evaluating LLMs, understanding how models reason and fail.
• Comfortable reading REST API specs and working with JSON Schemas provided by technical teams.
• Ability to translate business goals (lead qualification, response time reduction, conversion) into deterministic agent code.

Responsibilities

• Define conversation logic, decision policies, and behavioral guardrails for AI agents across customer scenarios and journeys, enabling reliable, effective behavior at scale.
• Map customer journeys through the agent: define decision points, routing logic, qualification criteria, and handoff conditions that optimize for lead quality, conversion, and customer experience.
• Define the metrics that matter for agent performance: conversation completion rates, lead quality scores, customer satisfaction, routing accuracy, time-to-resolution, and impact on sales pipeline.
• Partner with Analytics/Commercial Technology to build dashboards that surface agent performance at multiple levels.

Skills

TypeScript/JavaScript

LLM evaluation

REST APIs

Agent behaviors design

Sales/Rev ops

Tools

LangChain

CrewAI

Salesforce

HubSpot

Job description

Rivian is refining its operating model for enterprise AI agents that engage customers intelligently at every milestone—from first inquiry through purchase and ownership. You will own the conversation logic, customer‑journey mapping, and performance optimization of AI agents across touchpoints within the Sales organization.

This role bridges sales enablement and AI execution, translating capabilities into sales value by designing agent behaviors, improving prompts, evaluating agent performance,