AI Operations Specialist

Jobgether SRL; United States; Remote; USD 75,000 - 85,000; Full time

Benefits offered by this job

Remote work flexibility

Competitive salary

Stock options

401(k) matching

Job summary

Jobgether SRL seeks an AI Operations Specialist in the United States to transform customer support with AI-driven solutions. You will work across Support, Product, R&D, and leadership to shape new AI capabilities and operating models, driving adoption, measurement, and responsible use.

You will balance hands-on execution with strategic planning and ensure scalable AI practices across teams. The role emphasizes discovering and piloting AI enhancements, documenting processes, and delivering

Qualifications

• 3+ years of experience in customer support, business analysis, process improvement, technical support, or related field.
• Strong analytical and investigative capabilities to identify problems, understand customer needs, analyze data, and propose practical solutions.
• Experience evaluating business processes and driving improvements from discovery through implementation.
• Experience using generative AI and AI-assisted tools with practical applications and clear limitations.
• Strong technical aptitude to learn new AI platforms, enterprise apps, automation tools, and emerging technologies.
• Customer-focused mindset with a drive to improve both customer and employee experiences.
• Ability to work independently, manage priorities, and collaborate with cross-functional teams.
• Excellent written and verbal communication, organizational and project-management skills.
• Commitment to continuous learning, experimentation, documentation, and responsible AI use.
• Experience implementing or supporting AI agents, chatbots, copilots, automation, or other AI-powered solutions is desirable.

Responsibilities

• Drive continuous improvement across customer support by evaluating processes and recommending AI-enabled improvements.
• Gather feedback from customers, support teams, leadership, and stakeholders to translate needs into actionable improvements.
• Analyze ticket trends and operational metrics to reduce customer effort and improve satisfaction.
• Identify high-value opportunities for AI, automation, and emerging tech to reduce repetitive work and accelerate resolution.
• Design, configure, test, deploy, and continuously improve AI tools used by staff and customers.
• Serve as SME and escalation resource for AI-enabled tools and enterprise AI features.
• Monitor AI performance, adoption, and business impact to drive improvements.
• Develop prompts, workflows, knowledge sources, test scenarios, and operating standards for AI solutions.
• Coordinate AI and support improvement initiatives across teams for adoption and measurement.
• Partner with Product and R&D to ensure new AI capabilities are production-ready and well-documented.
• Develop training materials, troubleshooting procedures, and best practices for teams using AI capabilities.
• Champion responsible AI adoption by guiding value creation and secure usage.

Skills

AI operations

Process improvement

Customer support

Data analysis

AI tooling

Prompt design

Project management

Cross-functional collaboration

SQL

APIs

Tools

SQL

APIs

Automation tools

Enterprise applications

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an AI Operations Specialist based in the United States.

This role sits at the intersection of customer operations, business analysis, process improvement, and emerging AI technologies. You will help transform support operations by identifying inefficiencies and developing practical AI-enabled solutions. Working across Support, Product, R&D, leadership, and customer-facing teams, you will translate needs into measurable improvements. You will help design, configure, test, deploy, and optimize AI tools that enhance troubleshooting, knowledge retrieval, ticket resolution, and automation. The role combines hands‑on execution with strategic thinking, giving you ownership from discovery and experimentation through adoption and measurement. As the AI portfolio expands, you will have the opportunity to help shape the operating model for a future AI Support and Operations function. This is an ideal opportunity for a curious, technically capable professional who wants to make AI adoption practical, responsible, and impactful.

Accountabilities

• Drive continuous improvement across customer support by evaluating existing processes, identifying pain points, and recommending solutions that improve customer satisfaction, resolution times, and employee effectiveness.
• Gather and analyze feedback from customers, support teams, leadership, and cross-functional stakeholders to translate business needs into actionable process, technology, and AI improvements.
• Analyze ticket trends, customer interactions, recurring issues, and operational metrics to identify opportunities to reduce customer effort and improve the support experience.
• Identify and prioritize high-value opportunities for AI, automation, and emerging technologies to reduce repetitive work, accelerate resolution, and improve the consistency and quality of customer interactions.
• Help design, configure, test, deploy, and continuously improve AI tools used by employees and customers.
• Serve as a subject matter expert and escalation resource for AI-enabled tools and capabilities, including AI functionality embedded within enterprise applications.
• Monitor AI performance, accuracy, adoption, customer feedback, and business impact, using insights to recommend and implement improvements.
• Develop and maintain prompts, workflows, knowledge sources, test scenarios, documentation, and operating standards for AI solutions.
• Coordinate AI and support improvement initiatives across teams, moving ideas from discovery and experimentation through implementation, adoption, and measurement.
• Partner with Product and R&D teams to ensure new AI capabilities are operationally ready, supportable, and appropriately documented before customer rollout.
• Develop training materials, troubleshooting procedures, knowledge articles, and best practices for teams using or supporting AI capabilities.
• Champion responsible AI adoption by helping employees understand where AI can create meaningful value and how to use AI tools effectively, securely, and appropriately.
• Establish success metrics for transformation initiatives, including operational efficiency, adoption, customer satisfaction, ticket volume, resolution time, and employee experience.
• Help define the processes, governance, and operating model for a future AI Support and Operations function as the AI portfolio grows.
• Contribute to a culture of experimentation, continuous learning, documentation, and responsible technology adoption.

Requirements

• 3+ years of experience in customer support, business analysis, process improvement, technical support, or a related field; equivalent education and experience may also be considered.
• Strong analytical and investigative capabilities, with the ability to identify problems, understand customer needs, analyze data, and recommend practical solutions.
• Demonstrated experience evaluating business processes and driving improvements from initial discovery through implementation.
• Experience using generative AI and AI-assisted tools, with a strong understanding of their practical applications and limitations.
• Strong technical aptitude and the ability to quickly learn new AI platforms, enterprise applications, automation tools, and emerging technologies.
• A customer-focused mindset with a demonstrated interest in improving both customer and employee experiences.
• Ability to work independently, manage priorities, and collaborate effectively with Support, Product, R&D, and other cross-functional teams.
• Strong written and verbal communication, organizational, and project-management skills.
• Commitment to continuous learning, experimentation, documentation, and responsible use of AI.
• Experience implementing or supporting AI agents, chatbots, copilots, automation, or other AI-powered solutions is highly desirable.
• Familiarity with prompt design, AI workflows, knowledge grounding, AI testing, and evaluation is a strong advantage.
• Experience analyzing support data, customer feedback, operational metrics, or service trends to identify improvement opportunities is preferred.
• Familiarity with APIs, SQL, integrations, scripting, or other technical concepts is beneficial.
• Experience with business requirements, user stories, testing, change management, or technology adoption is advantageous.
• Previous experience with enterprise software, ERP, CIS, utility technology, or the utility industry is a plus.
• Willingness and ability to travel internationally approximately 25% as required.
• Candidates must hold a valid passport and be legally eligible to travel internationally, including meeting applicable entry or visa requirements for the United States, Canada, and the Caribbean.

Benefits

• Base salary range of $75,000–$85,000.
• Three weeks of vacation.
• Five personal days.
• Comprehensive medical, dental, and vision benefits beginning on the first day of employment.
• Employee stock ownership opportunities.
• RRSP/401(k) matching programs.
• Lifestyle rewards and additional employee benefits.
• Remote work flexibility.
• Opportunity to work across customer operations, AI, automation, product, and technology.
• Potential career progression into a leadership role overseeing an AI Support and Operations function as the organization grows.
• Collaborative environment focused on innovation, continuous learning, and meaningful customer impact.