AI Agent Engineer

JobDiva, Inc.; Massachusetts; Remote; USD 110,000 - 117,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

401k with Match

HSA/FSAs

Paid Time Off

Job summary

NTT DATA Services is seeking an AI Agent Engineer for a remote role in the United States. You will design, build, and deploy enterprise-grade AI agents to support high-volume customer interactions across contact centers and digital CX environments.

Responsibilities include translating business requirements into robust AI solutions, building end-to-end agent systems, and testing across diverse scenarios. This role emphasizes collaboration with CX, product, and client stakeholders and adherence to

Qualifications

• 3+ years of hands-on software engineering experience building production-grade systems.
• Experience in senior-level engineering roles, with the ability to work independently across the full development lifecycle.
• Strong communication skills, including the ability to tailor technical concepts for non-technical and executive audiences.
• Bachelor's degree in Computer Science or a related field, or equivalent professional experience.
• Experience working in or with customer-facing products, ideally within contact centers, CX platforms, or enterprise SaaS.

Responsibilities

• Design, build, and deploy enterprise-grade AI agents for high-volume customer interactions.
• Work with CX, product, and client stakeholders to translate requirements into AI solutions.
• Build AI agents including conversation flows, knowledge retrieval, APIs, and backend/frontend components.
• Test agent behavior across real-world scenarios, edge cases, and failure modes.
• Contribute to best practices in agent architecture, prompts, testing, deployment, and versioning.
• Collaborate with stakeholders to ensure agents meet functional and experiential requirements.

Skills

React

TypeScript

API integration

Git

LLMs

Prompt engineering

Code-first workflows

Terminal/CLI

Communication

Education

Bachelor's degree in Computer Science or related field

Tools

Git

CI/CD tooling

API authentication

Job description

NTT DATA Services currently seeks a AI Agent Engineer to join our team in remotely.

What You'll Do

• Design, build, and deploy enterprise-grade AI agents that support high-volume customer interactions across contact center and digital CX environments.
• Partner closely with CX, product, and client stakeholders to translate business and customer requirements into robust AI agent solutions.
• Build AI agents from the ground up, including conversation flows, knowledge retrieval, API integrations, and backend/frontend components.
• Test and validate agent behavior across a wide range of real-world scenarios, including edge cases and failure modes.
• Contribute to best practices around agent architecture, prompt design, testing, deployment, and versioning.

What You'll Bring

• 3+ years of hands-on software engineering experience, building and shipping production-grade systems.
• Prior experience in senior-level engineering roles, with the ability to work independently across the full development lifecycle.
• Strong communication skills, including the ability to tailor technical concepts for non-technical and executive audiences.
• Bachelor's degree in Computer Science or a related field, or equivalent professional experience.
• Experience working in or with customer-facing products, ideally within contact centers, CX platforms, or enterprise SaaS.

Required Technical Skills

• Strong proficiency in React and TypeScript (intermediate to advanced).
• Experience building and integrating API-driven systems, including authentication, permissions, and data access.
• Solid understanding of Git and standard engineering workflows (branching, PRs, CI/CD).
• Comfortable working from the terminal and navigating modern developer tooling.
• Working knowledge of LLMs and prompt engineering fundamentals, including how to evaluate and iterate on model behavior.
• Ability to design, test, and deploy software using code-first workflows

AI Agent-Specific Experience

• Experience developing code-based conversational or autonomous AI agents.
• Familiarity with agent testing strategies, including simulations, scenario testing, and conversation evaluation.
• Understanding of how AI agents operate within customer support journeys, knowledge retrieval systems, and backend integrations.
• Exposure to contact center concepts such as intents, escalation paths, agent assist, deflection, and customer satisfaction metrics.
• Experience building or deploying conversational AI solutions using AI-Native or equivalent platforms.

How You'll Work

• Build agents programmatically using extensive coding workflows across development, testing, deployment, and version control.
• Collaborate with stakeholders to ensure agents meet functional, technical, and experiential requirements.
• Balance deep engineering execution with solution-oriented thinking, especially as platforms evolve toward more configurable and composable approaches.

#LI-North America

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this remote role is [80 - 85 W2 hourly range]. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position is eligible for company benefits including participation in medical, dental, and vision insurance, flexible spending or health savings account, and AD&D insurance, employee assistance, participation in a 401k program, and additional voluntary or legally-required benefits

About NTT DATA Services:

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($x - x/hourly ). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.