AI & Agent Engineer — Care Automation & Workflows

Toast; United States; Hybrid; USD 151,000 - 309,000; Full time

Job summary

Toast is seeking an AI/Agent Engineer to design and build AI-powered automations for its Care Automation team. You will integrate large language models and agentic frameworks across our care tools, including Salesforce Service Cloud and Amazon Connect, partnering with engineers and operations to ship production-grade AI systems.

You will design, implement, and test autonomous workflows with human-in-the-loop checkpoints, monitor performance, and iterate based on operational data to improve agent

Qualifications

• 5+ years of software engineering experience building AI/ML systems in production.
• Hands-on experience with large language models, agentic frameworks (LangChain/LangGraph), and prompt engineering.
• Strong backend engineering skills in Python, Java, or Go.
• Experience with event-driven architectures and building integrations across enterprise systems
• Ability to evaluate trade-offs between automation accuracy, latency, and cost in production AI systems

Responsibilities

• Design, build, and operate AI-powered automations and agentic workflows that help Customer Care Agents resolve issues faster and more consistently
• Build and maintain integrations between LLM-based systems and our care technology stack, including Salesforce, Amazon Connect, and iPaaS platforms
• Prototype and iterate on agentic solutions that can take autonomous actions with human-in-the-loop checkpoints
• Write automated tests and participate in code reviews to maintain code quality and reliability
• Monitor AI system performance, respond to incidents, and iterate based on data and feedback
• Partner with software engineers, Salesforce developers, and operations to translate care workflows into intelligent automated solutions
• Leverage AI-augmented development tools to increase velocity and code quality

Skills

AI/ML systems

LangChain / LangGraph

Python/Java/Go

Event-driven

Trade-offs evaluation

Education

Bachelor's in CS or related

Tools

Salesforce Service Cloud

Amazon Connect

iPaaS platforms

Workato

RAG architectures

Vector databases

AWS SageMaker / Bedrock

Job description

Toast is seeking an AI/Agent Engineer to design and build AI-powered automations for its Care Automation team. You will integrate large language models and agentic frameworks across our care tools, including Salesforce Service Cloud and Amazon Connect, partnering with engineers and operations to ship production-grade AI systems.

You will design, implement, and test autonomous workflows with human-in-the-loop checkpoints, monitor performance, and iterate based on operational data to improve agent