AGUN Network Technician

TEKsystems; Sierra Vista (AZ); On-site; USD 62,000 - 69,000; Full time

Benefits offered by this job

Medical

Dental & Vision

401(k) Retirement Plan

Life Insurance

Paid Time Off

Job summary

TEKsystems is seeking a network operations professional to support the Army AGUN program from Sierra Vista, AZ. The role requires active DoD security clearance and includes 24x7x365 operations, ticket triage in ITSM tools, and collaboration with multiple technical teams to modernize the enterprise network.

Responsibilities cover policy changes, ticket management, performance analysis, and Tier II support across global environments, with on-site work and a contract-to-hire arrangement awaiting

Qualifications

• Bachelor's degree with 2+ years of relevant experience or equivalent.
• Active DoD IAT Level II certification (e.g., Security+) or higher prior to start date.
• Experience with Cisco SD-WAN environments and SDN concepts.

Responsibilities

• Support 24x7x365 AGUN operations and provide updates to GCC.
• Execute standard network policy and configuration changes.
• Manage, triage, track, and update workflows and service tickets within ITSM tools.
• Provide status updates regarding ticket resolution and operations per GCC guidance.
• Escalate incidents to higher-tier teams when required.
• Collaborate with stakeholders to perform legacy environment discovery and modernization.
• Provide Tier II operational support for the Army’s global network infrastructure.
• Analyze network performance and identify optimization strategies.
• Assist in troubleshooting complex network issues across dispersed environments.
• Support network migration, integration, and sustainment activities.

Skills

Troubleshooting

Windows 10

sd-wan

junos

juniper

Dell

cisco prime

Education

Bachelor's degree

Tools

JIRA Service Desk

ITSM tools

VMware

Job description

Description

The AGUN program is a highly demanding mission requiring expert technical and professional support to sustain the Army's global wide area network and security infrastructure. The selected candidate will support network migration, operations, and maintenance activities while ensuring the availability, performance, and security of the Army's enterprise network.

This role includes resolving service tickets, implementing approved network changes, supporting operational workflows, and collaborating with technical teams to maintain and improve network performance across a global environment.

Active Secret Clearance required to be considered for this position.

Primary Responsibilities

• Support 24x7x365 AGUN operations and provide updates to the Global Cyber Center (GCC) to facilitate command and control of the AGUN network.
• Execute standard network policy and configuration changes, including common remediation activities and pre-approved operational workflows.
• Manage, triage, track, and update workflows and service tickets within JIRA Service Desk and other IT Service Management (ITSM) ticketing platforms.
• Provide situational awareness and status updates regarding ticket resolution and operational activities as directed by the GCC.
• Escalate incidents and service requests to higher-tier support teams when required.
• Collaborate with stakeholders and technical teams to perform legacy environment discovery, assess current capabilities, and support network modernization initiatives.
• Provide Tier II operational support for the Army’s global network infrastructure.
• Analyze network performance and identify optimization strategies to improve capacity, reliability, and operational effectiveness.
• Assist in troubleshooting and resolving complex network issues across geographically dispersed enterprise environments.
• Support network migration, integration, and operational sustainment activities.

Strong Understanding Of Networking Concepts, Protocols, And Technologies, Including

• LAN/WAN
• BGP
• TCP/UDP
• IPSec
• VPNs
• Layer 2/Layer 3 Routing
• Firewalls
• SFTP
• SSH
• SCP
• SNMP
• NTP

Experience working with two or more of the following network technologies:

• Cisco DNA Center / Prime
• Juniper Networks
• Palo Alto Networks
• Dell Networking
• Junos Space
• AppGate

Experience utilizing IT Service Management (ITSM) ticketing tools.

Experience utilizing IT Service Management (ITSM) ticketing tools.

Basic Qualifications

• Bachelor's degree with 2+ years of relevant experience, additional directly applicable experience may be considered in lieu of a degree.
• Active DoD IAT Level II certification (e.g., Security+) or higher prior to start date.
• Demonstrated experience supporting Cisco SD-WAN environments.
• Knowledge of Software-Defined Networking (SDN) concepts and technologies.
• Experience with virtualization technologies, including VMware.
• Experience supporting Red Hat Enterprise Linux environments.
• Hands-on experience with InfoVista network performance management tools.
• Demonstrated ability to troubleshoot and resolve complex network issues in a team-oriented environment.
• Strong written and verbal communication skills.

Skills

Troubleshooting, Windows 10, sd-wan, junos, juniper, Dell, cisco prime

Top Skills Details

Troubleshooting,Windows 10,sd-wan,junos,juniper,Dell,cisco prime

Preferred Qualifications

• Cisco Certified Network Professional (CCNP) certification or equivalent.
• Experience with Linux shell scripting.
• Experience with GitLab source control and CI/CD pipeline development.
• Experience using JIRA and Confluence.
• Experience with NetSecOps technologies, including Salt, Git, Ansible, Terraform, Puppet, and network element management tools.
• Experience with Network Performance Management solutions, including SNMP, NETMON, and LiveAction.
• Experience designing, optimizing, and supporting complex geographically dispersed enterprise networks.

Experience Level

Entry Level

Job Type & Location

This is a Contract to Hire position based out of Sierra Vista, AZ.

Pay And Benefits

The pay range for this position is $45.00 - $50.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical
• dental & vision
• Critical Illness
• Accident, and Hospital 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 18, 2026.

Workplace Type

This is a fully onsite position in Sierra Vista,AZ.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.