Agriculture Tech Support & Field Service Rep

TSI Incorporated; Northern (KY); Hybrid; USD 45,000 - 49,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid time off and holidays

Professional development opportunities

Job summary

DICKEY-john, part of the TSI Incorporated family, is seeking an Agriculture Product Support Representative I in Auburn, IL to provide direct technical and application support for our products to end producers, distributors, dealers, and OEMs.

You will conduct in-field service calls, install new products for field testing, train customers, and communicate field findings to internal teams while maintaining logs and ensuring safety.

Qualifications

• High School Diploma
• One plus year of experience in agriculture or customer contact related positions
• A.A.S. in Agriculture, Electronics, or related field

Responsibilities

• Provide pre- and post-sales technical and application advice to customers via phone, email, and in person.
• Perform in-field customer service calls to address satisfaction issues.
• Perform custom installations on new products for field testing.
• Provide feedback to internal functions on product performance in the field.
• Maintain log of incoming customer calls.
• Follow up with customers to resolve problems.
• Travel up to 25% for shows, service training and field visits.
• Explain company policies, processes and requirements to customers.
• Conduct verification and validation testing of products in development.
• Train customers and distributors on basic product use.

Skills

Interpersonal skills

Organizational skills

Communication

Problem-solving

Customer service

Education

High School Diploma

A.A.S. in Agriculture, Electronics, or related field

Job description

DICKEY-john, part of the TSI Incorporated family, is seeking an Agriculture Product Support Representative I in Auburn, IL to provide direct technical and application support for our products to end producers, distributors, dealers, and OEMs.

You will conduct in-field service calls, install new products for field testing, train customers, and communicate field findings to internal teams while maintaining logs and ensuring safety.