Agriculture Product Support Represent I

TSI Incorporated; Northern (KY); Hybrid; USD 45,000 - 49,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid time off and holidays

Professional development opportunities

Job summary

DICKEY-john, part of the TSI Incorporated family, is seeking an Agriculture Product Support Representative I in Auburn, IL to provide direct technical and application support for our products to end producers, distributors, dealers, and OEMs.

You will conduct in-field service calls, install new products for field testing, train customers, and communicate field findings to internal teams while maintaining logs and ensuring safety.

Qualifications

• High School Diploma
• One plus year of experience in agriculture or customer contact related positions
• A.A.S. in Agriculture, Electronics, or related field

Responsibilities

• Provide pre- and post-sales technical and application advice to customers via phone, email, and in person.
• Perform in-field customer service calls to address satisfaction issues.
• Perform custom installations on new products for field testing.
• Provide feedback to internal functions on product performance in the field.
• Maintain log of incoming customer calls.
• Follow up with customers to resolve problems.
• Travel up to 25% for shows, service training and field visits.
• Explain company policies, processes and requirements to customers.
• Conduct verification and validation testing of products in development.
• Train customers and distributors on basic product use.

Skills

Interpersonal skills

Organizational skills

Communication

Problem-solving

Customer service

Education

High School Diploma

A.A.S. in Agriculture, Electronics, or related field

Job description

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Agriculture Product Support Represent I

Location: Auburn, IL, US, 62615

Who Are We?

Nestled in the heartland, DICKEY-john is at the center of the agricultural marketplace. With more than 60 years of helping farmers produce higher yields to feed the world, DICKEY-john is proud of our heritage and our contributions. As a part of the TSI Incorporated family, DICKEY-john employees also provide support for TSI solutions. TSI’s vision to create a better world by helping to protect people, products and the environment is seen and experienced at all facilities, including our Auburn, Illinois DICKEY-john facility.

Agriculture Product Support Representative I at DICKEY-john

Provides direct customer support for DICKEY-john products. Position requires communication with end producers, distributors, dealers, and OEMs by phone, email, or in person concerning equipment problems. Onsite installation or troubleshooting complex electromechanical systems required. Position performs validation testing on newly developed products and communicates findings. Position requires customer interactions via on-site training or trade shows.

What Will You Do?

• Provide pre- and post-sales technical and application advice to customer, sales personnel, representatives, and distributors via phone, fax, email, and in person.
• Perform in-field customer service calls to address customer satisfaction issues.
• Perform custom installations on new products for field testing.
• Provide feedback to other internal functions on the performance of DICKEY-john products in the field.
• Maintain log of incoming customer calls.
• Follow up with customers to resolve problems.
• Travel required for shows and promotions, service training, field service and service visits with little or no advance notice.
• Explain DICKEY-john policies, processes and requirements to customers as required.
• Follow all safety guidelines and report unsafe conditions.
• Conduct verification and validation testing of products in development.
• Conduct basic product training sessions for customers and distributors.
• Represent DICKEY-john at industry trade shows. Perform product demonstrations as required.
• Assist end-users and channel partners with product selection and provide replacement recommendations for obsolete products.
• Read, review and proof technical diagrams and manuals as needed.
• Repair electronic, hydraulic, and pneumatic systems.

QUALIFICATIONS

Education

Required:

• High School Diploma
• One plusyear of experience inagriculture or customer contact relatedpositions
• A.A.S. inAgriculture, Electronics, or related field

Experience

Required:

• Strong interpersonal, organizational, communication,and problem-solving skills.
• Demonstrated ability to troubleshoot and correct electromechanical process problems.
• Direct customer contact or support experience.
• Practical knowledge of farming practices.

KNOWLEDGE

Required:

• Basicknowledge of agricultural equipment, practices,and systems.
• Basic knowledge of electronics,hydraulics,pneumatics,and electrical systems.
• Workingunderstanding of precision agriculture including GPS.
• Working knowledge of electronics, hydraulics, pneumatics, and electrical systems.

Work Environment & Physical Demands

Work is typically performed in a standard office setting working at a desk or table on a level surface. Air quality and noise levels are within normal limits. Eye protection is usually not required. Under normal conditions, exposure to excessive noise, dust, humidity, and fumes is rare. Individual may be required to work more hours than normally expected during a regular workweek depending on workload and deadline requirements. Must be able to lift 50 pounds unassisted. Work in an outdoor environment for extended periods of time.

This is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5:00 p.m. This position occasionally requires long hours and weekend work.

Travel

Up to 25% travel.

What Can We Give You?

At TSI/DICKEY-john, our employees are our most valuable assets, and we care about their health and happiness. We offer a competitive benefits program to keep our employees and their family members protected and foster a healthy work-life balance. Additionally, we are committed to employee development and growth, and encourage and foster an environment of collaboration, and innovation. Our work has meaning and the products we design and build help protect people and the environment.

Dress for your day

We want our employees to be comfortable at work and we know they’re comfortable when they’re comfortable. The dress for your day policy allows employees’ discretion to select appropriate dress for the business of each workday.

Free Beverages/On-site Cafeterias

Enjoy complimentary coffee, tea and hot chocolate each day at work. We also have two large cafeteria’s employees can eat lunch in, as well as an outside patio area that employees can enjoy during the summer months.

Flexible Work Arrangement

TSI/DICKEY-john employees can expect to have work-life balance, vacation, sick time, 8 paid holidays, bereavement leave, maternity/paternity leave, and more.

Pay and Benefits

Competitive market salary from $45,000 - $49,000 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company. Benefits include:

• Health Insurance: Comprehensive medical, dental, and vision coverage.
• Retirement Plan: 401(k) with company match.
• Paid Time Off Program: Paid time off, paid holidays, and paid floating holidays.
• Other Benefits: Life insurance, employee assistance program (EAP), and professional development opportunities.

*Pay amount does not guarantee employment for any particular period of time.

Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

EOE/Vet/Disability

DICKEY-john manufactures monitors, controllers, moisture testers, ground speed sensors, and a variety of other systems used in agricultural, public works, and analytical markets. Customers range from individual farmers to original equipment manufacturers (OEMs). No matter what the size, the expectations are the same: a cost-effective, technologically advanced, precision product.Visit our products at https://www.dickey-john.com/

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Outside Sales, Agricultural, Electrical, Hydraulics, Field Service, Sales, Agriculture, Engineering, Manufacturing