Agriculture Customer Support & Billing Specialist

NEW Cooperative Inc.; Ventura (IA); On-site; USD 28,000 - 42,000; Full time

Job summary

NEW Cooperative Inc. in Iowa is seeking a customer-focused team member to promote sales and service across operations and agronomy. The role emphasizes weighing and billing, accurate account settlement, and proactive communication with local farm customers.

You will support fast, courteous service, maintain organized records, and stay informed about commodity prices and trends. The employer highlights safety, integrity, collaboration, and opportunities to grow within the cooperative.

Qualifications

• Must have an acceptable driving record.
• Strong customer service orientation.
• Ability to weigh and bill accurately.

Responsibilities

• Weigh incoming and outgoing products.
• Assist in settling accounts in a timely manner.
• Correctly split tickets for landlords, etc. as directed by farmers.
• Maintain knowledge of commodity prices and trends and communicate with local farm customers.
• Answer incoming calls; gather accurate customer information and relay to appropriate personnel.
• Provide fast, efficient, and courteous service.
• Ensure all items sold are delivered and charged in a timely manner.
• Bill products picked up by customers.
• Keep resource manuals accessible and current.
• Attend product updates and service training sessions as required by the supervisor.
• Be aware of prices on commodities and services and review with your supervisor as necessary.
• Maintain the office in an neat and orderly fashion.
• Promote the co-op by maintaining a positive image and attitude.

Skills

Weighing

Billing

Customer service

Communication skills

Planning and organizing

Time management

Accountability

Job description

NEW Cooperative Inc. in Iowa is seeking a customer-focused team member to promote sales and service across operations and agronomy. The role emphasizes weighing and billing, accurate account settlement, and proactive communication with local farm customers.

You will support fast, courteous service, maintain organized records, and stay informed about commodity prices and trends. The employer highlights safety, integrity, collaboration, and opportunities to grow within the cooperative.