AGM Operations - Regional Operations

Metropolitan Transportation Authority (MTA); New York (NY); On-site; USD 165,000 - 207,000; Full time

Job summary

Metropolitan Transportation Authority is seeking AGM Operations - Regional Operations to oversee maintenance, transportation and administrative activities for a depot or division’s road operations in New York. You will ensure 24/7 operations, safe buses, and adherence to budget while supervising about 900 staff.

Responsibilities include directing policy, labor relations, and capital/operating project coordination, with a focus on reliability and customer service in a large multi-depot transit

Qualifications

• High school diploma or GED required.
• 12 years of professional experience minimum.
• Minimum 8 years in a managerial/supervisory capacity.

Responsibilities

• Direct and evaluate the performance of maintenance, transportation, administration and co-dependent operational activities to ensure safe, reliable buses.
• Oversee labor relations and ensure policy implementation at the depot level or division operations.
• Ensure compliance with executive direction and policies across maintenance and transportation operations.

Skills

Operations management

People management

Transportation knowledge

Education

High School Diploma or GED

Job description

Description

JOB INFORMATION

• Title: AGM Operations - Regional Operations
• Authority: TA/OA /MTA Bus
• Department: Regional Bus Company
• Division/Unit: Regional Bus Company
• Location: Various
• Hours: As required
• Telework (if Applicable): Not Eligible
• Reporting Manager (if Applicable): Deputy General Manager
• Deadline (if Applicable): 09/28/2026
• Compensation: GEN 011: $165,489 - $206,861

POSITON SUMMARY

This position is accountable for the management of all Maintenance, Transportation, Administrative and operational activities within a specific depot or division's road operation. Provide daily revenue service which meets or exceeds quality control standards for safety, cleanliness, and reliable performance. Direct the effective management of approximately 900 employees and monitor all depot expenditures to ensure compliance with budgetary requirements. Ensure effective operations 24 hours a day; 365 days a year.

RESPONSIBILITIES

• Direct, manage, monitor, and evaluate the performance of all Maintenance, Transportation, Administration and co-dependent operational activities to ensure safe, reliable, and clean buses are provided for service. May be assigned to division's road operation.
• Direct the industrial and labor relations activities at the Maintenance and Transportation Depot level or for division's road operation. Assist in the development of borough-wide maintenance and transportation objectives for labor negotiations. Direct the uniform application of all administrative policies and procedures within the depot.
• Direct policy and procedural compliance for the depot's maintenance and transportation operations or for the division's road operation and ensure the uniform implementation of executive direction. Ensure coordinated operation and maintain standards. Participate in the development of executive policy for the borough.
• Assist in the management of the operational implementation of capital and operating based depot repair/rehab programs. Identify, prioritize, and assist construction forces in depot repair and modernization of employee and operating facility activities. Ensure coordination of efforts and minimal levels of disruption to operations.
• Assist in the development and implementation of the borough's annual operating plan for maintenance and the delivery of transportation services and the attainment of borough goals. Assist the General Manager in developing short-term and long-range strategic plans and objectives.
• Performs other duties as assigned
• Complies with all policies and standards
• May be required to work hours outside regular work hours, as applicable
• Observes the work performed by contractors, as applicable
• Reviews invoices and approves them if the work has contractual standards, as applicable
• Addresses performance issues with the contractor when possible, as applicable
• Escalates issues to other parties when needed, as applicable

EDUCATION AND EXPERIENCE

• High School Diploma or General Education Degree (GED) and;
• A minimum of 12 years of professional experience
• Minimum of 8 years in a managerial/supervisory capacity

DESIRED SKILLS

Experience managing, directing, and controlling a large multi-purpose transit operation. In-depth knowledge of the principles of transportation and maintenance operations.

SELECTION METHOD

Based on evaluation of education, skills, experience, interview, and written assessment.

All selected candidates will be subject to a full background investigation that includes employment and education. Discrepancies may lead to dismissal.

OTHER INFORMATION

Appointment may be at a comparable level to current level of selected candidate. (If necessary)

As an employee of MTA NYC Transit, you may be required to complete an annual financial disclosure statement with the state of New York, if your position earns more than $101,379 (this is subject to change) per year or if the position is designated as a policy maker.

For 55-a eligible titles: Candidates selected for this position may be placed in a competitive or non-competitive class position based on their qualifications. Qualified candidates who are placed in a competitive class position are eligible for the 55-a Program. Please indicate in your cover letter and in the upper right corner of your resume that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the following link https://www1.nyc.gov/site/dcas/employment/55-a-program.page

TA APPLICANTS MUST BE IN A PERMANENT CIVIL SERVICE STATUS IN THE TITLE(S). IF YOU ARE ON AN ESTABLISHED LIST, YOUR LIST NUMBER MUST BE REACHABLE TO BE CONSIDERED FOR APPOINTMENT. The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation's largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

ADDITIONAL INFORMATION

Final salary is determined experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.

To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct. Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

EQUAL EMPLOYMENT OPPORTUNITY

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.