Aging Information & Disability Advocate

Gabriel Group; Terre Haute (IN); Vor Ort; USD 34.000 - 44.000; Vollzeit

Zusammenfassung

Gabriel Group in Terre Haute, IN seeks an Information & Assistance Specialist to be the first contact for older adults, people with disabilities, and caregivers at the ADRC. You will listen, assess needs, explain available programs, and connect callers with services.

You will advocate for clients who cannot navigate the system, document encounters, protect PHI, and collaborate with Options Counselors, case managers, and staff to coordinate care.

Qualifikationen

• High school diploma or equivalent.
• Basic understanding of social service and healthcare programs.
• Strong customer service, phone and listening skills.
• Ability to handle sensitive information with discretion and professionalism.
• Ability to work independently and as part of a team.

Aufgaben

• Serve as a welcoming first point of contact. Identify each caller's immediate and underlying needs.
• Explain public and private programs, services and benefits, including eligibility and how to apply.
• Connect individuals with resources, advocate for them, and refer to Options Counselors when appropriate.
• Complete Options Counseling tasks and pre-admission screenings within contract deadlines.
• Schedule field assessments and send appointment reminders.
• Provide short-term service coordination and follow-up to ensure needs are met.
• Keep the ADRC resource database current and accurate.
• Document encounters accurately in the state system and protect PHI.
• Represent the ADRC at health fairs, public meetings and community outreach events.
• Collaborate with Options Counselors, case managers and division staff to coordinate care.

Kenntnisse

Customer service

Phone skills

Discretion with PHI

Ausbildung

High school diploma

Bachelor's degree in Social Work or related field

Jobbeschreibung

Gabriel Group in Terre Haute, IN seeks an Information & Assistance Specialist to be the first contact for older adults, people with disabilities, and caregivers at the ADRC. You will listen, assess needs, explain available programs, and connect callers with services.

You will advocate for clients who cannot navigate the system, document encounters, protect PHI, and collaborate with Options Counselors, case managers, and staff to coordinate care.