Agentic AI Now Assist Lead - AI Orchestration Architect

Cognizant Technology Solutions Corporation; New York (NY); On-site; USD 119,000 - 140,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays + PTO

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant Technology Solutions Corporation seeks an Agentic AI – Now Assist Lead to guide AI-enabled triage, deflection, and orchestration across ITSM, CSM, HRSD, and more. You will shape the CoE, collaborate with senior leaders, and drive architecture-level support for agentic workflows.

This role blends billable delivery with core CoE responsibilities. You will own the AI capability roadmap, ensure governance standards, and partner with the Academy to scale upskilling through dedicated

Qualifications

• A current Now Assist and/or AI Agents credential.
• Ability to work as a technical peer and enablement partner to senior Capability Leaders across product lines.

Responsibilities

• Lead Now Assist and AI Agent implementations, providing architecture-level support for orchestration failures and prompt/skill tuning.
• Own the Agentic AI and Now Assist roadmap and the CoE’s AI-vector mapping for roadmap planning and RFP discussions.
• Build reusable accelerators for ITSM and AI Agent triage and deflection.
• Lead RFP architecture where Agentic AI differentiates the solution and establish AI governance standards for the CoE.
• Partner with the Academy to co-deliver Agentic AI upskilling through cohorts embedded in training.

Skills

Now Assist credential

Prompt engineering

AI governance

Technical collaboration

Job description

Cognizant Technology Solutions Corporation seeks an Agentic AI – Now Assist Lead to guide AI-enabled triage, deflection, and orchestration across ITSM, CSM, HRSD, and more. You will shape the CoE, collaborate with senior leaders, and drive architecture-level support for agentic workflows.

This role blends billable delivery with core CoE responsibilities. You will own the AI capability roadmap, ensure governance standards, and partner with the Academy to scale upskilling through dedicated