Strategic Lead: Agentic AI & Now Assist

Cognizant Technology Solutions Corporation; City of Albany (NY); On-site; USD 119,000 - 140,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributionsli>

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant Technology Solutions Corporation is seeking an Agentic AI – Now Assist Lead to drive AI-powered triage, deflection, and orchestration across ITSM, CSM, HRSD, and beyond. You will sit in the Center of Excellence, collaborating with senior Capability Leaders as a technical peer and enablement partner across product lines.

You will split time between billable delivery (60% minimum) and CoE responsibilities (≤40%), leading complex implementations and governance initiatives while shaping

Qualifications

• Current Now Assist and/or AI Agents credential.
• Ability to work as a technical peer and enablement partner to senior Capability Leaders across product lines.

Responsibilities

• Lead Now Assist and AI Agent implementations; provide architecture-level support for orchestration failures.
• Own the Agentic AI roadmap and AI governance for the CoE.
• Build reusable accelerators for ITSM triage and agentic workflows.
• Lead RFP architecture highlighting differentiation of Agentic AI.
• Partner with the Academy to co-deliver upskilling in Agentic AI.

Skills

Now Assist credential

AI Agents credential

Technical collaboration

Job description

Cognizant Technology Solutions Corporation is seeking an Agentic AI – Now Assist Lead to drive AI-powered triage, deflection, and orchestration across ITSM, CSM, HRSD, and beyond. You will sit in the Center of Excellence, collaborating with senior Capability Leaders as a technical peer and enablement partner across product lines.

You will split time between billable delivery (60% minimum) and CoE responsibilities (≤40%), leading complex implementations and governance initiatives while shaping