Agentic AI Lead - Now Assist Architect

Cognizant Technology Solutions Corporation; Dover (DE); On-site; USD 119,000 - 140,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant Technology Solutions Corporation is seeking an Agentic AI – Now Assist Lead to drive the strategy and execution of AI-powered triage, deflection, and orchestration across ITSM, CSM, and HRSD. You will collaborate with senior capability leaders and participate in a Center of Excellence.

The role balances billable delivery with CoE responsibilities, and requires current Now Assist/AI Agents credentials and strong cross-functional leadership.

Qualifications

• A current Now Assist and/or AI Agents credential.
• Ability to work as a technical peer and enablement partner to senior Capability Leaders across product lines.

Responsibilities

• Lead complex Now Assist and AI Agent implementations, providing architecture-level support for agent orchestration failures and downstream workflow integrations.
• Own the Agentic AI and Now Assist roadmap and the CoE’s AI-vector mapping for roadmap planning and RFP discussions.
• Build reusable accelerators for ITSM and AI Agent triage and deflection in Q4 FY26, and for Now Assist and AI Agents agentic workflows in Q1 FY27.
• Lead RFP architecture where Agentic AI differentiates the solution, and establish AI governance delivery standards for the CoE.
• Partner with the Academy to co-deliver Agentic AI upskilling through dedicated cohorts embedded in capability streams’ training.
• Capacity split: billable delivery (at least 60%) and core CoE responsibilities (≤ 40%).

Skills

AI credentials

Technical collaboration

Job description

Cognizant Technology Solutions Corporation is seeking an Agentic AI – Now Assist Lead to drive the strategy and execution of AI-powered triage, deflection, and orchestration across ITSM, CSM, and HRSD. You will collaborate with senior capability leaders and participate in a Center of Excellence.

The role balances billable delivery with CoE responsibilities, and requires current Now Assist/AI Agents credentials and strong cross-functional leadership.