Lead, Agentic AI & Now Assist Orchestration

Cognizant; New York (NY); On-site; USD 119,000 - 140,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays

401(k) plan

Disability insurance

Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant seeks an Agentic AI – Now Assist Lead to guide Cognizant’s Agentic AI and Now Assist capabilities across ITSM, CSM, HRSD and beyond. You will work as a technical peer and enablement partner with senior Capability Leaders across product lines.

You will lead Now Assist and AI Agent implementations, own the roadmap, build accelerators, and steer RFP architecture with governance for responsible AI. The role splits 60/40 between billable delivery and CoE duties.

Qualifications

• Current Now Assist and/or AI Agents credential.
• Ability to work as a technical peer and enablement partner to senior Capability Leaders across product lines.

Responsibilities

• Lead complex Now Assist and AI Agent implementations, providing architecture-level support for agent orchestration failures, prompt and skill tuning, and downstream workflow integrations.
• Own the Agentic AI and Now Assist roadmap and the CoE’s AI-vector mapping for roadmap planning and RFP discussions.
• Build reusable accelerators for ITSM and AI Agent triage and deflection in Q4 FY26, and for Now Assist and AI Agents agentic workflows in Q1 FY27.
• Lead RFP architecture where Agentic AI differentiates the solution, and establish responsible AI and AI governance delivery standards for the CoE.
• Partner with the Academy to co-deliver Agentic AI upskilling through dedicated cohorts and modules embedded in other capability streams’ training.

Skills

Technical leadership

Now Assist credential

Enablement partner

Prompt engineering

Stakeholder leadership

Job description

Cognizant seeks an Agentic AI – Now Assist Lead to guide Cognizant’s Agentic AI and Now Assist capabilities across ITSM, CSM, HRSD and beyond. You will work as a technical peer and enablement partner with senior Capability Leaders across product lines.

You will lead Now Assist and AI Agent implementations, own the roadmap, build accelerators, and steer RFP architecture with governance for responsible AI. The role splits 60/40 between billable delivery and CoE duties.