Lead, Agentic AI & Now Assist Orchestrator

Cognizant; Austin (TX); On-site; USD 119,000 - 140,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays & PTO

401(k) plan

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant Technology Solutions Corporation is seeking an Agentic AI – Now Assist Lead to drive the AI-enabled triage, deflection, and orchestration across ITSM, CSM, HRSD, and beyond. You will coordinate with the Center of Excellence and senior leaders to shape the AI roadmap and ensure scalable enablement across product lines.

This role blends billable delivery (60%+) with core CoE responsibilities (up to 40%), and emphasizes governance, upskilling, and cross-functional collaboration.

Qualifications

• A current Now Assist and/or AI Agents credential.
• Ability to work as a technical peer and enablement partner to senior Capability Leaders across product lines.

Responsibilities

• Lead complex Now Assist and AI Agent implementations, providing architecture-level support for agent orchestration failures, prompt and skill tuning, and downstream workflow integrations.
• Own the Agentic AI and Now Assist roadmap and the CoE’s AI-vector mapping for roadmap planning and RFP discussions.
• Build reusable accelerators for ITSM and AI Agent triage and deflection in Q4 FY26, and for Now Assist and AI Agents agentic workflows in Q1 FY27.
• Lead RFP architecture where Agentic AI differentiates the solution, and establish responsible AI and AI governance delivery standards for the CoE.

Job description

Cognizant Technology Solutions Corporation is seeking an Agentic AI – Now Assist Lead to drive the AI-enabled triage, deflection, and orchestration across ITSM, CSM, HRSD, and beyond. You will coordinate with the Center of Excellence and senior leaders to shape the AI roadmap and ensure scalable enablement across product lines.

This role blends billable delivery (60%+) with core CoE responsibilities (up to 40%), and emphasizes governance, upskilling, and cross-functional collaboration.