Lead, Agentic AI & Now Assist Orchestration

Cognizant Technology Solutions Corporation; Phoenix (AZ); On-site; USD 119,000 - 140,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k) Plan

Stock Purchase Plan

Disability Insurance

Parental Leave

Job summary

Cognizant Technology Solutions Corporation is seeking an Agentic AI – Now Assist Lead to drive AI-enabled triage, deflection, and orchestration across ITSM, CSM, HRSD, and beyond. You will lead complex implementations, own the roadmap, and set governance standards within the Center of Excellence.

The role blends billable delivery (60%+) with core CoE responsibilities (≤40%), reporting through senior capability leaders and collaborating across product lines.

Qualifications

• Current Now Assist and/or AI Agents credential(s) required.
• Ability to work as a technical peer and enablement partner to senior Capability Leaders across product lines.

Responsibilities

• Lead complex Now Assist and AI Agent implementations with architecture-level support for failures and integrations.
• Own the Agentic AI and Now Assist roadmap and CoE AI-vector mapping for roadmap planning and RFp discussions.
• Build reusable accelerators for ITSM and AI Agent triage and deflection.
• Lead RFP architecture and establish responsible AI and AI governance delivery standards for the CoE.
• Partner with the Academy to co-deliver Agentic AI upskilling through dedicated cohorts and modules.

Skills

Now Assist

AI Agents

Prompt engineering

Governance

Job description

Cognizant Technology Solutions Corporation is seeking an Agentic AI – Now Assist Lead to drive AI-enabled triage, deflection, and orchestration across ITSM, CSM, HRSD, and beyond. You will lead complex implementations, own the roadmap, and set governance standards within the Center of Excellence.

The role blends billable delivery (60%+) with core CoE responsibilities (≤40%), reporting through senior capability leaders and collaborating across product lines.