AI Agentic Lead for Now Assist & CoE Innovation

Cognizant Technology Solutions Corporation; Jackson (MS); On-site; USD 119,000 - 140,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant Technology Solutions Corporation in the United States seeks an Agentic AI - Now Assist Lead to steer the Agentic AI and Now Assist capability across ITSM, CSM, HRSD, and beyond, working with the CoE and senior Capability Leaders.

You will split time between billable work (min 60%) and CoE duties (max 40%), driving roadmaps, AI governance, accelerators, and upskilling through the Academy.

Qualifications

• Current Now Assist and/or AI Agents credential.
• Ability to work as a technical peer and enablement partner to senior Capability Leaders across product lines.
• Experience with Predictive Intelligence and/or Virtual Agent is a plus.
• Knowledge of prompt engineering and AI governance practices is advantageous.

Responsibilities

• Lead complex Now Assist and AI Agent implementations with architecture-level support.
• Own the Agentic AI and Now Assist roadmap and CoE AI-vector mapping.
• Build reusable accelerators for ITSM and AI Agent triage and deflection.
• Lead RFP architecture and establish AI governance delivery standards.
• Partner with the Academy to co-deliver Agentic AI upskilling.

Skills

Now Assist credential

AI Agents credential

Technical peer enablement

Roadmap ownership

Job description

Cognizant Technology Solutions Corporation in the United States seeks an Agentic AI - Now Assist Lead to steer the Agentic AI and Now Assist capability across ITSM, CSM, HRSD, and beyond, working with the CoE and senior Capability Leaders.

You will split time between billable work (min 60%) and CoE duties (max 40%), driving roadmaps, AI governance, accelerators, and upskilling through the Academy.