Agent Success & Onboarding Manager
Compass
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Benefits offered by this job
Job summary
Compass is seeking a Customer Success Manager (Agent Experience Manager) to welcome and support our real estate agents with training, marketing support, and account management. This in-office role serves high-touch customers at our Ocean City and Avalon offices, promoting Compass technology and delivering exceptional client experiences.
You will coordinate onboarding, training, and marketing collateral while partnering with multiple teams to ensure agents grow their businesses and stay engaged
Qualifications
- 2-3 years of experience in customer service, training, office management, hospitality, or operations.
- Experience in real estate a plus.
- Experience with live or remote training is a plus.
- Experience with enterprise technology (Zendesk, Salesforce, Confluence) a plus.
Responsibilities
- Manage a portfolio of high-touch customers as day-to-day contact by phone, email, and in-person meetings.
- Promote adoption of Compass technology and services with 1:1 support, strategic recommendations, and group training sessions.
- Provide marketing support by creating collateral from templates, listing presentations, and postcards; liaise with marketing specialists for complex requests.
- Partner with Onboarding team on strategy and logistics for welcoming new customers.
- Support ongoing projects such as new office openings, national initiatives, and Expansion/M&A activity.
- Collaborate with team members and departments to champion questions and feedback for agents.
- Serve as the face of the office by welcoming guests, managing mail, and maintaining office organization.
Skills
Tools
Job description
Compass is seeking a Customer Success Manager (Agent Experience Manager) to welcome and support our real estate agents with training, marketing support, and account management. This in-office role serves high-touch customers at our Ocean City and Avalon offices, promoting Compass technology and delivering exceptional client experiences.
You will coordinate onboarding, training, and marketing collateral while partnering with multiple teams to ensure agents grow their businesses and stay engaged
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