Agent Success Manager — In-Office Austin Training

Compass, Inc.; Austin (TX); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Incentive programs

Paid vacation and holidays

Medical benefits

401(k) plan

FSAs

Commuter program

Life and disability insurance

Maven (parent support)

Carrot (fertility benefits)

UrbanSitter

Employee Assistance Program

Pet insurance

Job summary

Compass, Inc. in Austin is seeking a Customer Success Manager, also known as Agent Experience Manager, to be the first point of contact for our clients and their ongoing account management.

This is a 100% in-office role in Austin, TX, requiring a passion for helping agents grow their businesses and delivering world-class service. You will train users and support marketing requests, promote Compass technology, and collaborate across teams to ensure exceptional service while maintaining strong

Qualifications

• 2-3 years in customer service, training, office management, hospitality, or operations.
• Live or remote training experience is a plus.
• Experience with enterprise tech (Zendesk, Salesforce, Confluence) a plus.

Responsibilities

• Manage a portfolio of high-touch customers as day-to-day contact.
• Promote adoption of Compass tech with 1:1 support and training.
• Provide marketing support by creating collateral and coordinating with marketing.
• Partner with Onboarding for welcoming new customers.
• Support office openings, national initiatives, and Expansion/M&A activity.
• Collaborate with teams to relay agent questions and feedback.
• Mentor Agent Experience Coordinators and handle escalations.
• Be a culture carrier, inspiring change with a constructive approach.

Skills

Customer service

Training

Office management

Hospitality

Operations

Empathy

Communication

Relationship building

Analytical skills

Tools

Zendesk

Salesforce

Confluence

Job description

Compass, Inc. in Austin is seeking a Customer Success Manager, also known as Agent Experience Manager, to be the first point of contact for our clients and their ongoing account management.

This is a 100% in-office role in Austin, TX, requiring a passion for helping agents grow their businesses and delivering world-class service. You will train users and support marketing requests, promote Compass technology, and collaborate across teams to ensure exceptional service while maintaining strong