Agent Experience Lead

Compass; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid vacation and holidays

401(k) plan

Commuter program

Employee Assistance Program

Pet insurance

Job summary

Compass is seeking an Agent Experience Manager in Austin, TX to enhance customer engagement. In this role, you will manage relationships, promote technology adoption, and support marketing efforts for agents. An ideal candidate will have 2-3 years in customer service or training, and a passion for real estate.

This position offers comprehensive benefits including medical, vacation, and a 401(k) plan, fostering a collaborative and energetic work culture.

Qualifications

• 2-3 years of experience in customer service, training, or office management.
• Passion for supporting real estate agents.
• Strong creative writing skills and eye for design.

Responsibilities

• Manage customer portfolio and provide day-to-day support.
• Promote adoption of Compass technology through training.
• Provide marketing support and create collateral.

Skills

Customer service experience

Training and office management

Problem-solving skills

Communication skills

Tools

Zendesk

Salesforce

Confluence

Job description

Compass is seeking an Agent Experience Manager in Austin, TX to enhance customer engagement. In this role, you will manage relationships, promote technology adoption, and support marketing efforts for agents. An ideal candidate will have 2-3 years in customer service or training, and a passion for real estate.

This position offers comprehensive benefits including medical, vacation, and a 401(k) plan, fostering a collaborative and energetic work culture.