Agent Service Rep

Mindlance; Mason (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

A national recruiting company is seeking a Call Center Representative to assist agents and brokers through telephone and written communication. Responsibilities include responding to inquiries about commissions, product information, and processing correspondence. Candidates should have a high school diploma, with a year of customer service experience preferred. Strong communication, organizational, and PC skills are essential for success in this role, which offers an opportunity to contribute to special projects within the company.

Qualifications

• High school diploma and one year of related customer service experience or an equivalent combination of education and experience required.
• Advanced oral, written and interpersonal communication skills.
• Advanced organizational, problem-solving and PC skills required.
• Advanced organizational, problem-solving and PC skills required.
• Advanced benefits, claims processing or membership knowledge preferred.

Responsibilities

• Assists agents and brokers via telephone or written communication.
• Responds to inquiries involving commissions, legislation, and product information.
• Works on special projects.
• Coordinates mailings and fulfillment requests.
• Assists in broker road shows.
• Provides reports to brokers.
• Works on special projects.
• Performs other duties as assigned.

Skills

Advanced oral communication skills

Advanced written communication skills

Problem-solving skills

Organizational skills

PC skills

PC skills

Education

High school diploma

Customer service experience

Job description

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com.

Job Description

Looking for Call Center Rep.

Responsibilities

• Assists agents and brokers via telephone or written communication.
• Responds to inquiries involving commissions, legislation, product information and policies and procedures for Individual, Small Group, Dental and Life.
• Will be expected to average a certain number of phone calls per representative per week, average pieces of correspondence to be processed per day.
• Coordinates mailings and fulfillment requests.
• Assists in broker road shows.
• Provides reports to brokers.
• Works on special projects.
• Performs other duties as assigned.

Qualifications

• High school diploma and one year of related customer service experience or an equivalent combination of education and experience required.
• Previous health insurance industry experience preferred.
• Advanced oral, written and interpersonal communication skills required.
• Advanced organizational, problem-solving and PC skills required.
• Advanced benefits, claims processing or membership knowledge preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.