Customer Service Representative I

Mindlance; BLOOMINGTON (MN); On-site; USD 35,000 - 45,000; Full time

Job summary

A national recruiting company in Bloomington, Minnesota is seeking a Customer Service Representative to handle inquiries related to pharmacy benefits. Candidates should hold a High School Diploma and possess strong problem-solving skills. In this role, you will work directly with members and providers, assisting them in maximizing their pharmacy distribution program. Responsibilities include documenting issues and escalating them as necessary. This is an excellent opportunity to develop your customer service skills in a supportive environment.

Qualifications

• High School Diploma required.

Responsibilities

• Handle customer service inquiries related to pharmacy benefits.
• Research and resolve problems in a timely manner.
• Assist members with their pharmacy distribution program.
• Document issues and resolutions in a database.
• Escalate issues as necessary.

Education

High School Diploma

Job description

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com.

Job Description

• Handle customer service inquiries from members, providers, physicians and internal and external clients related to pharmacy benefits.
  
• Work to research and resolve problems in a timely manner.
• Assist members in understanding and maximizing the use of their pharmacy distribution program. Use computerized system to gather information and respond to questions.
• Document issues and resolutions in a common database.
• Escalate issues as necessary.

Qualifications

High School Diploma

Additional Information

For any queries you can reach me @ 732-228-8640