Agency Services Rep I

Direct Staffing Inc; Cincinnati (OH); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Competitive hourly pay

Online continuing education

Employee discounts

Job summary

A staffing agency is seeking an Agency Services Rep I to provide advanced customer service support to brokers in Cincinnati, Ohio. This role involves handling inquiries related to commissions, product information, and other policies. The ideal candidate should have a high school diploma, one year of customer service experience, and strong communication skills. This position offers competitive pay at $17 per hour and requires availability for a 40-hour work week.

Qualifications

• One year of related customer service experience or equivalent education and experience.
• Previous health insurance industry experience preferred.

Responsibilities

• Assist agents and brokers via telephone or written communication.
• Respond to inquiries involving commissions and product information.
• Provide reports to brokers.
• Work on special projects.

Skills

Advanced oral communication skills

Advanced written communication skills

Advanced interpersonal communication skills

Advanced organizational skills

Problem-solving

PC skills

Education

High school diploma

Job description

Job Description

Kelly Services® has been providing outstanding employment opportunities to the most talented individuals in the marketplace. We are proud to offer a contract opportunity to work as an Agency Services Rep I position in a Fortune 500 corporation located in Cincinnati, Ohio!

By working with Kelly in this role, you would be eligible for:

• A competitive hourly pay rate with weekly checks
• Online continuing education via the Kelly Learning Center
• Several employee discounts
• - And more!

Pay Rate: $17.00 per hour

Schedule: Must be available to work 40‑hour work week between 8a – 9p Monday through Friday (some weekends)

SUMMARY

Responsible for providing advanced customer service support to brokers selling products via telephone or written communication.

MAJOR JOB DUTIES AND RESPONSIBILITIES

• Assists agents and brokers via telephone or written communication.
• Responds to inquiries involving commissions, legislation, product information and policies and procedures for Individual, Small Group, Dental and Life.
• Will be expected to average a certain number of phone calls per representative per week, average pieces of correspondence to be processed per day.
• Coordinates mailings and fulfillment requests.
• Assists in broker road shows.
• Provides reports to brokers.
• Works on special projects.
• Performs other duties as assigned.

EDUCATION/EXPERIENCE

• High school diploma and one year of related customer service experience or an equivalent combination of education and experience required.
• Previous health insurance industry experience preferred.

SKILLS

• Advanced oral, written and interpersonal communication skills required.
• Advanced organizational, problem‑solving and PC skills required.
• Advanced benefits, claims processing or membership knowledge preferred.