Overnight Front Desk Agent

Fairmont Hotels & Resorts; Scottsdale (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

Free meals

Learning programs

Medical and dental benefits

401K

Career development opportunities

Job summary

Fairmont Scottsdale Princess is seeking an Overnight Front Desk Agent in Scottsdale, AZ. You will warmly greet guests, check them in, and assist with inquiries while upholding service standards and brand culture.

Key duties include handling guest accounts, responding to inquiries, and maintaining a professional, calm demeanor in a fast-paced environment. HS Diploma or related experience is valued; bilingual skills and PMS knowledge are a plus.

Qualifications

• Proficient in the English language (verbal & written), second language is an asset.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Previous customer related experience an asset.
• Previous PMS experience an asset.
• Computer literate in Microsoft Windows applications an asset.
• Must be able to type 25 words per minute.
• Must possess a professional presentation.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively with fellow colleagues as part of a team.
• Hospitality Diploma is an asset.
• Must be flexible in terms of working hours.
• Must have the ability to handle cash effectively and accurately.
• Adhere to Fairmont Scottsdale Princess Grooming Guidelines

Responsibilities

• Consistently offer professional, friendly and engaging service
• Greet, check in and settle guest accounts while ensuring all service standards are followed
• Respond to guest text messaging platform
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

Skills

Fluent English

Multitasking

Guest service

Cash handling

Education

Hospitality Diploma

Tools

PMS experience

Microsoft Windows

Job description

Company Description

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. If you are unable to complete a portion of the assessment due to a disability, you may select the disability opt‑out option during the assessment. This option will not impact your assessment scoring or consideration for the role.

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. If you are unable to complete a portion of the assessment due to a disability, you may select the disability opt‑out option during the assessment. This option will not impact your assessment scoring or consideration for the role.

The Fairmont Scottsdale Princess is Arizona’s largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award‑winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Be a part of events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess and Christmas at the Princess. The hotel features great benefits like PTO, matching retirement, travel discounts and more. This place really has it all - except for you!

What’s in it for you

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on‑site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, including two employer‑funded medical plans, meaning $0 premium if you enroll in the employee‑only tier!
• 401K, Direct Deposit, etc.
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

Job Description

First impressions are everything! Your engaging smile and personality are the essence of a great Overnight Front Desk Agent at the Fairmont Scottsdale Princess. As you personally greet our Guests and assist them throughout the day, you will be empowered to deliver on our mission of "Turning moments into memories" for our guests.

• Consistently offer professional, friendly and engaging service
• Greet, check in and settle guest accounts while ensuring all service standards are followed
• Respond to guest text messaging platform
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

Qualifications

• Proficient in the English language (verbal & written), second language is an asset
• Must be able to handle a multitude of tasks in an intense, ever‑changing environment
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Previous customer related experience an asset
• Previous PMS experience an asset
• Computer literate in Microsoft Window applications an asset
• Must be able to type 25 words per minute
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Hospitality Diploma is an asset
• Must be flexible in terms of working hours
• Must have the ability to handle cash effectively and accurately
• Adhere to Fairmont Scottsdale Princess Grooming Guidelines

Additional Information

You must be eligible to work in the United States.

Your team and working environment

A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS