Agent Front Desk

IHG Hotels & Resorts; Saint Robert (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to create memorable experiences for guests. In this role, you will be the warm welcome that sets the tone for their stay, managing bookings, handling transactions, and providing local insights. You’ll thrive in a dynamic environment, ensuring guest satisfaction through excellent communication and problem-solving skills. If you are passionate about hospitality and eager to make a difference, this is the perfect opportunity for you to shine and grow your career in a supportive team of professionals.

Benefits

Paid time off

Medical/dental/vision insurance

401k

Flexible shifts

Qualifications

• At least one year of experience in front desk or guest services preferred.
• Ability to lift, push, and pull objects up to 50 lbs.

Responsibilities

• Handle guest bookings and upselling opportunities.
• Check guests in and out efficiently and manage transactions.
• Assist guests with local knowledge and escalate issues as needed.

Skills

Excellent communication skills

Strong problem-solving skills

Fluency in the local language

Basic math and computer skills

Flexibility to work various shifts

Education

High school diploma or equivalent

College degree

Job description

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Role Purpose

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that makes our guests feel at home. The hourly pay rate for this role is $17.75. We offer a comprehensive benefits package including paid time off, medical/dental/vision insurance, 401k, and more.

Key Accountabilities

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.
• Manage guest bookings, upselling opportunities, and inform guests about ways to enhance their stay.
• Handle cash and credit transactions.
• Check guests in and out efficiently—verify IDs, distribute room keys, and manage safety deposit boxes.
• Record and act on guest preferences; handle messages, requests, questions, and concerns.
• Assist guests with issues, local knowledge, and escalate to management when necessary.
• Follow safety procedures, report incidents, and wear protective gear as required.
• Maintain a professional appearance and act as a brand ambassador.
• Stay informed about daily events and activities.
• Assist colleagues with ad-hoc duties as needed.

Key Skills & Experiences

• Excellent communication skills to address guest concerns and compliments.
• Strong problem-solving skills to turn issues into positive experiences.
• Fluency in the local language; additional languages are a plus.
• Proficiency in reading, writing, basic math, and computer skills.
• Flexibility to work night, weekend, and holiday shifts.
• High school diploma or equivalent; college degree is a bonus.
• At least one year of experience in front desk or guest services preferred.
• Ability to lift, push, and pull objects up to 50 lbs, involving bending and kneeling.

We need passionate individuals like you to create exceptional experiences daily. Join our growing team of 370,000 colleagues worldwide. Let your passion shine and grow with us.

If you don’t meet every requirement but believe you’re a great fit, don’t hesitate—apply today!

Important information

• The listed salary range is an estimate and may vary based on several factors.
• Pay and bonuses are contingent upon actual earnings and company discretion.
• For accommodation requests during the application process, click here.
• We do not accept unsolicited CVs from staffing agencies. Read our agency policy.
• Residents of Washington state, click here for applicable benefits.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitality

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