Agent Front Desk - Fort Leonard Wood

VetJobs; Missouri; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player seeks a Front Desk Agent to create memorable experiences for guests. In this role, you will be the welcoming face that ensures each guest feels at home, managing bookings and providing local insights. With a focus on communication and problem-solving, you'll turn challenges into opportunities, ensuring every visitor leaves with great memories. This role offers competitive hourly pay and a comprehensive benefits package, making it an attractive opportunity for those looking to start or advance their career in hospitality.

Benefits

Paid Time Off

Medical/Dental/Vision Insurance

401k

Flexible Shifts

Qualifications

• 1+ year experience in front desk or guest service position.
• High school diploma required; college degree is a bonus.

Responsibilities

• Manage guest bookings and handle transactions efficiently.
• Provide local insights and assist guests with their needs.
• Maintain safety procedures and report incidents.

Skills

Communication Skills

Problem-Solving Skills

Fluency in Local Language

Tech-Savvy

Flexibility

Strength

Education

High School Diploma or GED

College or University Degree

Job description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

Role Purpose

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. The hourly pay rate for this role is $17.75 We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Key Accountabilities

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day’s schedule.
• Jump into other ad-hoc duties when your colleagues need your help.
  
  

Key Skills & Experiences

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
• Fluency in the local language - extra language skills would be great, but not essential.
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers
• Flexibility - night, weekend and holiday shifts are all part of the job.
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Experience - ideally you’ll have spent at least one year in a front desk or guest service position.
• Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.
  
  

Auto req ID

445375BR

Minimum Education Required

High School/GED

Job_Category

Hospitality Industry

City*

Fort Leonard Wood

State*

Missouri

Job Code

Hospitality_ Hospitality

Affiliate Sponsor

IHG Army Hotels-Holiday Inn Express