Front Desk Agent | Lebanon Fairfield Inn

Shaner Hotels; Lebanon (Lebanon County); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Front Desk Agent for their Lebanon Fairfield Inn. This entry-level position offers a chance to engage with guests and ensure their stay is memorable. Responsibilities include managing check-ins and check-outs, resolving guest complaints, and adhering to hotel policies. Ideal candidates will possess strong customer service skills, a high school diploma, and the ability to communicate effectively. Join a dynamic team in a supportive environment where your contributions can make a real difference in guest experiences!

Qualifications

• High school graduate or equivalent required.
• Minimum one year customer service experience preferred.

Responsibilities

• Process all check-ins and check-outs according to hotel requirements.
• Handle guest complaints ensuring guest satisfaction.
• Generate daily reports for designated departments.

Skills

Customer Service

Bilingual English/Spanish

Computer Skills

Communication Skills

Education

High School Graduate

Job description

Front Desk Agent | Lebanon Fairfield Inn

Join to apply for the Front Desk Agent | Lebanon Fairfield Inn role at Shaner Hotels.

Job Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling, and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Handle guest complaints ensuring guest satisfaction.
• Other duties as assigned.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

About Us

Shaner Hotels is a leading hospitality owner-operator and management company with over 65 properties across 14 states and four countries. We partner with top hospitality brands and offer services including hotel development, design, construction, e-commerce, and revenue management. Learn more at www.shanercorp.com.

About The Team

Join our team at the Lebanon Fairfield Inn and Suites, a 90-room hotel located near Harrisburg International Airport and close to the Lebanon Valley Exposition Center & Fairgrounds.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality

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