Front Desk Agent

The Lodge of Four Seasons; Lake Ozark (MO); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking hospitality establishment as a Front Desk Agent, where your enthusiasm and dedication will create memorable experiences for guests. This role not only offers the chance to be part of a supportive team but also provides a clear path for career advancement through a Management Development Program. Here, you will welcome guests, manage their information, and ensure they have an exceptional stay. If you are passionate about hospitality and eager to grow within a company that values its employees, this opportunity is perfect for you. Become a key player in a vibrant team culture that encourages personal and professional growth.

Benefits

401k

Health/Dental/Vision/Life Insurance

Management Development Program

Travel Discounts

Vacation/Well/Holiday Pay

Career Advancement Opportunity

Referral Bonus Program

Qualifications

• Prior front desk experience in luxury hotel is ideal.
• Strong knowledge of software applications is beneficial.

Responsibilities

• Welcome guests and manage their information.
• Distribute keys and assign rooms to ensure excellent stays.

Skills

Customer Service

Communication Skills

Fluency in English

Positive Attitude

People Skills

Education

High School Diploma

Hospitality Management Degree

Tools

Microsoft Office

OnQ

Opera

Fosse

Lightspeed

HotSOS

GXP

BOB

Kipsu

Slack

Job description

About Us: Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do!

T.E.A.M = Together Everyone Achieves More

About the Role: Seeking charismatic and outgoing hospitality professionals to join our growing TEAM! As Front Desk Agent, you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests.

Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and set the tone for an unforgettable guest experience.

Advancement Opportunities and Professional Career Path:

• Front Office Manager
• Operations Manager
• Assistant General Manager
• General Manager

Are you looking to plant your roots, be a part of a TEAM that feels like family, and grow your career within a prospering establishment that invests in their associates?

Our Management Development Program is a perfect way to get you to the next level! The MDP Program takes our top talent of today and creates the leaders of tomorrow. YOU could achieve a management opportunity in less than one year! What’s Your More?

TEAM Benefits:

• 401k
• Health/Dental/Vision/Life/Voluntary Insurance
• Management Development Program
• TEAM and Travel Discounts
• Vacation/Well/Holiday Pay
• Career Advancement Opportunity
• Referral Bonus Program

Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.

Travel Discounts: With multiple brands and thousands of locations around the world, TEAM members are eligible for special travel discounts and sometimes even F&B discounts! Get away to relax, visit family, or see the world!

Responsibilities: In this role, you will welcome guests, manage their information, distribute keys, assign rooms, and answer any general inquiries to ensure they have an excellent stay with us.

Requirements:

• Prior front desk experience in a brand setting or luxury hotel environment is ideal, but we are willing to train the right customer service professional looking to grow their career. We are dedicated to thoroughly training & developing our team into hotel leaders through interactive teamwork in a positive work environment!
• Strong knowledge of software applications is beneficial, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack).
• Strong communication and listening skills and excellent speaking, reading, and writing ability.
• Fluency in English; additional languages preferred. Spanish language skills are highly desired.
• Flexible schedule required for days, weekends, and holidays.
• High energy with effective and influential people skills. Positive attitude and the desire to motivate others.
• The ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming.
• Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.