Front Desk Agent Overnight (Part Time)

InterContinental Hotels Group; Saint Robert (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player seeks a Front Desk Agent to create memorable experiences for guests at IHG Army Hotels. In this dynamic role, you'll be the first point of contact, ensuring seamless transactions and providing exceptional local insights. Your communication and problem-solving skills will shine as you assist guests with their needs, from check-in to recommendations. Join a diverse and inclusive team that values your contributions and offers a competitive salary along with a comprehensive benefits package. If you're passionate about hospitality and making a difference, this opportunity is perfect for you.

Benefits

Paid Time Off

Medical/Dental/Vision Insurance

401k

Room Discounts

Full Uniform

Comprehensive Training

Qualifications

• Exceptional communication and problem-solving skills are essential.
• Tech-savvy with basic math and computer skills required.

Responsibilities

• Provide warm welcomes and manage guest check-ins and check-outs.
• Anticipate guest needs and offer tailored recommendations.

Skills

Communication Skills

Problem-Solving Skills

Fluency in Local Language

Tech-Savvy

Job description

Hotel Brand: IHG Army Hotels
Location: United States, Missouri, Fort Leonard Wood

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day-to-day:

1. Kicking off truly memorable guest experiences with the warmest of welcomes
2. Acknowledging IHG Rewards Club members and returning guests in person or over the phone
3. Taking, managing, and receiving payments for guest bookings
4. Making the check-in and check-out process feel swift and seamless
5. Staying one step ahead of our guests’ needs to anticipate requests and offer tailored recommendations
6. Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

What We Need from You:

1. Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
2. Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
3. Fluency in the local language - extra language skills would be great, but not essential
4. Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills

What You Can Expect from Us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. The hourly pay rate for this role is $17.75. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you’ll become part of our ever-growing global family.

Who We Are:

We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition. Let’s Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.