Front Desk Agent/Renaissance St. Louis Airport

StepStone Hospitality; Missouri; On-site; USD 10,000 - 60,000; Full time

Job summary

A forward-thinking company is seeking a Front Desk Agent to join their dynamic team at a bustling airport hotel. In this engaging role, you will be the first point of contact for guests, ensuring a warm welcome and seamless check-in experience. Your responsibilities will include managing room assignments, answering inquiries about hotel services, and handling reservations with precision. This is an excellent opportunity for individuals with strong customer service skills who thrive in a fast-paced environment. Join a supportive team that values diversity and inclusivity, and take the next step in your hospitality career with a company that offers great benefits and a commitment to employee growth.

Benefits

401(k) matching

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Life Insurance

Hotel Discount Program

Qualifications

• Customer service experience is essential for this role.
• High school education is required; additional training preferred.

Responsibilities

• Register guests and manage room assignments efficiently.
• Handle inquiries and provide information about hotel services.

Skills

Customer Service Experience

Computer Skills

Mathematical Skills

Communication Skills

Education

High School Education

Relevant Training and Experience

Tools

Office Software

Job description

Join to apply for the Front Desk Agent/Renaissance St. Louis Airport role at StepStone Hospitality

Job Type: Full-time

Description:

1. Register and assign rooms to guests.
2. Issue room key and directions directly to guest.
3. Sort, and track incoming mail and messages.
4. Transmit and receive messages using all communication avenues.
5. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
6. Keep record of room availability and rate.
7. Compute bill, collect payment, and make change for guests.
8. Make, confirm, and cancel reservations via all communication avenues.
9. Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
10. Make reservation, transportation, or entertainment reservations for guest.
11. Deposit guest valuables in hotel safe deposit box.
12. Ability to accurately use various office software.
13. Have a full working knowledge and expertise of each shift including night audit.

Requirements:

• Customer Service Experience & computer skills are required.
• Minimum lifting of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Minimum pulling of 20 pounds.
• Other duties may be assigned.
• Must have a comprehensive knowledge of all hotel departments and functions.
• Must have good mathematical and computer skills.
• High school education required. Relevant training and experience and additional education preferred.
• CPR and first aid training preferred.

Benefits:

• Additional language ability preferred.
• 401(k) matching
• Medical, Dental, and Vision Insurance
• Paid Time off after 90 days
• Life insurance
• Hotel discount program

We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. EOE/M/F/V/D.

Salary Description: $15.50/hour

Seniority level: Entry level

Employment type: Full-time

Job function: Management and Manufacturing

Industries: Hospitality