Front Desk Agent

Candlewood Suites Louisville North; Clarksville (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking hotel where your role as a Front Desk Agent is crucial in delivering exceptional hospitality experiences. You will be the first point of contact for guests, ensuring their needs are met with professionalism and courtesy. Your responsibilities will include managing guest inquiries, handling reservations, and maintaining a welcoming atmosphere. This position offers a dynamic work environment where your communication and organizational skills will shine. If you're passionate about customer service and eager to contribute to a team dedicated to excellence, this is the perfect opportunity for you.

Qualifications

• Previous work experience in a similar role is preferred.
• Must have knowledge of hotel safety and emergency procedures.

Responsibilities

• Provide excellent hospitality experience to guests.
• Handle guest concerns and ensure satisfaction.
• Post guest charges and manage payments.

Skills

Customer service attitude

Excellent communication skills

Organizational skills

Experience with hotel reservations software

Knowledge of travel planning websites

Job description

Description

Role Responsibilities:

As a Front Desk Agent you have the responsibility to give our guest the best hospitality experience they can have by assisting guest efficiently, courteously and professionally at all times:

• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in a timely manner.
• Post guest charges, collect payments and follow all cash handling procedures that are required.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Skills:

• Previous work experience in a similar role
• Experiences with some hotel reservations software
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills

Source: Hospitality Online