Agent Experience & Training Lead (In-Office)

Compass; Ocean City (NJ); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Incentive programs

Paid time off

Health benefits

401(k)

Job summary

Compass in Ocean City, NJ is seeking a Customer Success Manager (Agent Experience Manager) to be the first contact for our agents and their ongoing account management. You will help agents understand Compass, train on tools and programs, and assist with marketing requests to support their growth.

This role is 100% in-office at our Ocean City and Avalon locations, with responsibilities ranging from onboarding coordination to cross-team collaboration on office openings and national initiatives.

Qualifications

• 2-3 years of experience in customer service, training, office management, hospitality, or operations.
• Previous real estate experience a plus.
• Experience with live or remote training a plus.
• Experience with enterprise technology (Zendesk, Salesforce, Confluence) a plus.

Responsibilities

• Manage a portfolio of high-touch customers as day-to-day contact via phone, email, and in-person meetings.
• Promote adoption of Compass technology with 1:1 support, strategic recommendations, and group trainings.
• Provide marketing support by creating collateral from templates and coordinating with marketing specialists.
• Partner with Onboarding team on welcoming new customers to Compass.
• Support ongoing projects such as new office openings, national initiatives, and Expansion/M&A activity.
• Collaborate with team members and departments to champion customer questions and feedback.
• Serve as the face of the office by greeting guests, answering phones, managing mail, and maintaining office organization.

Skills

Customer service

Training

Office management

Hospitality

Interpersonal skills

Communication

Tools

Zendesk

Salesforce

Confluence

Job description

Compass in Ocean City, NJ is seeking a Customer Success Manager (Agent Experience Manager) to be the first contact for our agents and their ongoing account management. You will help agents understand Compass, train on tools and programs, and assist with marketing requests to support their growth.

This role is 100% in-office at our Ocean City and Avalon locations, with responsibilities ranging from onboarding coordination to cross-team collaboration on office openings and national initiatives.