Agent Experience & Training Lead

Compass; Washington (District of Columbia); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Incentive programs

Paid vacation

Health benefits

401(k) plan

Commuter program

Life insurance

Disability insurance

Pet insurance

Career growth opportunities

Job summary

Compass is seeking an Agent Experience Manager to be the first point of contact for agents joining our platform. You will manage a portfolio of high-touch customers, deliver 1:1 training, assist with marketing collateral, and partner with Onboarding for new client success.

This 100% in-office role is based at the Chevy Chase office and requires 2-3 years in customer service or related fields, plus strong communication and organizational skills.

Qualifications

• 2-3 years of experience in customer service, training, office management, hospitality, or operations.
• Previous experience with live or remote training is a plus.
• Experience with enterprise technology tools (Zendesk, Salesforce, Confluence) is a plus.

Responsibilities

• Serve as day-to-day contact for high-touch customers via phone, email and in-person meetings.
• Promote adoption of Compass technology with 1:1 support, strategy recommendations and group trainings.
• Provide marketing support by creating collateral from templates and coordinating with marketing specialists.
• Partner with Onboarding team on strategy and logistics for welcoming new customers to Compass.
• Support office openings, national initiatives, and expansion/M&A activity.
• Collaborate with teams to champion questions and feedback on behalf of agents.

Skills

Customer service

Training

Office management

Hospitality

Operations

Tools

Zendesk

Salesforce

Confluence

Job description

Compass is seeking an Agent Experience Manager to be the first point of contact for agents joining our platform. You will manage a portfolio of high-touch customers, deliver 1:1 training, assist with marketing collateral, and partner with Onboarding for new client success.

This 100% in-office role is based at the Chevy Chase office and requires 2-3 years in customer service or related fields, plus strong communication and organizational skills.