Agent Experience Manager — Real Estate Tech Training

Compass Real Estate - Peninsula; Haddon Township (NJ); On-site; USD 38,000 - 43,000; Full time

Benefits offered by this job

Participation in incentive programs

Paid vacation and holidays

Medical, dental, vision benefits

401(k) plan

FSAs

Commuter program

Life and disability insurance

Parental and recharge leave

Pet insurance

Job summary

Compass is seeking an Agent Experience Manager to serve as the day-to-day contact for agents, guiding them through onboarding and ongoing support. You will train users on Compass tools, assist with marketing requests, and support office operations at Moorestown and Haddon offices in New Jersey.

The ideal candidate has 2+ years in customer service or related roles, real estate experience is a plus, and comfort with Zendesk, Salesforce, or Confluence.

Qualifications

• 2+ years of experience in customer service, training, office management, hospitality, or operations.
• Previous real estate experience is a plus.
• Experience with enterprise technology platforms (Zendesk, Salesforce, Confluence) is a plus.

Responsibilities

• Serve as the first point of contact for agents, managing their accounts and requests.
• Train agents on Compass tools and programs and assist with onboarding.
• Provide marketing support and act as liaison to marketing specialists for complex requests.

Skills

Customer service

Training

Office management

Hospitality

Operations

Tools

Zendesk

Salesforce

Confluence

Job description

Compass is seeking an Agent Experience Manager to serve as the day-to-day contact for agents, guiding them through onboarding and ongoing support. You will train users on Compass tools, assist with marketing requests, and support office operations at Moorestown and Haddon offices in New Jersey.

The ideal candidate has 2+ years in customer service or related roles, real estate experience is a plus, and comfort with Zendesk, Salesforce, or Confluence.