Agent Experience Lead: Training, Onboarding & Support

Compass; Danville (CA); On-site; USD 67,000 - 71,000; Full time

Benefits offered by this job

Incentive programs

Paid vacation

Medical benefits

401(k)

FSAs

Commuter program

Life and disability insurance

Maven

Carrot

UrbanSitter

Employee Assistance Program

Pet insurance

Job summary

Compass is hiring an Agent Experience Manager to be the first line of contact for agents joining Compass. You will train on tools, assist with marketing requests, and ensure a world-class client experience.

The role focuses on adoption of Compass technology, coordinating onboarding, and supporting expansion initiatives across offices. You will mentor junior team members, collaborate with marketing, and deliver proactive service to agents to help grow their businesses in a dynamic real estate

Qualifications

• 2–3 years in customer service, training, office management, hospitality, or operations.
• Live or remote training experience is a plus.
• Experience with enterprise tech (Zendesk, Salesforce, Confluence) is a plus.

Responsibilities

• Serve as day‑to‑day contact for questions and issues via phone, email, ZenDesk, and in-person meetings.
• Promote adoption of Compass technology with 1:1 support, strategic recommendations, meetings, and group training.
• Provide marketing support by creating collateral from templates and liaising with Marketing Advisors.
• Partner with Onboarding to welcome new customers and ensure a smooth start.
• Support national initiatives, new offices, and Expansion/M&A activity.
• Mentor Agent Experience Coordinators and cover front desk as needed.

Skills

Customer service

Training

Office management

Hospitality

Operations

Tools

Zendesk

Salesforce

Confluence

Job description

Compass is hiring an Agent Experience Manager to be the first line of contact for agents joining Compass. You will train on tools, assist with marketing requests, and ensure a world-class client experience.

The role focuses on adoption of Compass technology, coordinating onboarding, and supporting expansion initiatives across offices. You will mentor junior team members, collaborate with marketing, and deliver proactive service to agents to help grow their businesses in a dynamic real estate