Agent Experience Manager - In-Office, Austin

Compass Real Estate - Peninsula; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision

401(k)

FSAs

Commuter program

Life & Disability insurance

Maven

Job summary

Compass in Austin is seeking a Customer Success Manager (Agent Experience Manager) to be the first point of contact for agents joining the Compass platform. You will manage accounts, train users on our tools, and coordinate marketing requests to support agent growth.

The role is 100% in-office in Austin, TX, requiring strong communication, training delivery, and relationship-building skills to help agents scale their businesses within Compass’s ecosystem.

Qualifications

• 2-3 years of experience in customer service, training, office management, hospitality, or operations.
• Previous experience in real estate is a plus.
• Experience with live or remote training is a plus.
• Experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.
• Passion for supporting and serving agents trying to grow their businesses.

Responsibilities

• Manage a portfolio of high-touch customers as day-to-day contact via phone, email, and in-person meetings.
• Promote adoption of Compass tech by providing 1:1 support, strategic recommendations, and group trainings.
• Provide marketing support by creating collateral from templates and liaising with marketing specialists.
• Partner with Onboarding team on strategy and logistics for welcoming new customers.
• Support ongoing projects such as new office openings, national initiatives, and Expansion/M&A activity.
• Collaborate with other teams to champion questions and feedback for agents.

Skills

Customer service

Training

Office management

Hospitality

Operations

Real estate experience

Enterprise software

Education

No degree specified

Tools

Zendesk

Salesforce

Confluence

Job description

Compass in Austin is seeking a Customer Success Manager (Agent Experience Manager) to be the first point of contact for agents joining the Compass platform. You will manage accounts, train users on our tools, and coordinate marketing requests to support agent growth.

The role is 100% in-office in Austin, TX, requiring strong communication, training delivery, and relationship-building skills to help agents scale their businesses within Compass’s ecosystem.