Agent Experience Lead — In-Office Seattle

Compass; Seattle (WA); On-site; USD 45,000 - 48,000; Full time

Benefits offered by this job

Incentive program

Paid vacation

Health benefits

401(k) plan

FSAs

Commuter program

Pet insurance

Employee Assistance

Job summary

Compass is seeking an Agent Experience Manager in Seattle to be the first point of contact for agents and to manage their onboarding and training on Compass tools. This 100% in-office role is based at our Seattle, WA office (837 N 34th Street) and focuses on delivering a world-class experience for our seller and buyer clients.

You will manage a portfolio of agents, promote Compass technology, create marketing collateral, and collaborate with cross-functional teams to support expansions and new

Qualifications

• 2-3 years of experience in customer service, training, office management, hospitality, or operations.
• Previous experience in real estate a plus.
• Previous experience with live or virtual training a plus.
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus

Responsibilities

• Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings
• Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions
• Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests
• Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass
• Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity
• Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
• Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations

Skills

Customer service

Training experience

Office management

Hospitality

Operations

Tools

Zendesk

Salesforce

Confluence

Job description

Compass is seeking an Agent Experience Manager in Seattle to be the first point of contact for agents and to manage their onboarding and training on Compass tools. This 100% in-office role is based at our Seattle, WA office (837 N 34th Street) and focuses on delivering a world-class experience for our seller and buyer clients.

You will manage a portfolio of agents, promote Compass technology, create marketing collateral, and collaborate with cross-functional teams to support expansions and new